I ordered a custom dress from Azazie and it was one of the worst shopping experiences I’ve ever had. The dress I received looked nothing like the sample I tried on. The material is cheap and flimsy, the boning in the bodice is warped and bulging, and the entire top fits horribly—even though I provided exact measurements. It’s also absurdly long and totally unwearable.

I reached out to customer service immediately and asked multiple times for the issue to be escalated. It never was. They just kept sending the same generic replies and offered a $100 reimbursement—as if that would somehow fix a dress that’s completely botched.

Azazie sells themselves as a trustworthy, customizable dress company, but it’s all smoke and mirrors. The quality is awful, the customer service is dismissive, and they do not stand behind their products.

Please save yourself the stress. Shop somewhere reputable.