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I have a Bank of America Premium Rewards Elite card combined with Platinum Honors Preferred Rewards. Got the card last year and have been really happy with it overall.
The issue I have is the customer service is abysmal, especially with chargebacks. Long hold times, constant transfers, agents with limited authority to resolve issues, and antiquated systems that make self service nearly impossible. The latest thing they want me to do is mail or fax in documents because their systems don’t support digital upload after the first chargeback denial. I’ve never been denied a chargeback by any other bank.
For what’s supposed to be a high annual fee premium card on par with Chase Sapphire Reserve or Amex Platinum, their customer service treats you like a debit card user.
Am I doing something wrong or are other people experiencing the same problem? Is there another number I should be calling that I don’t know about? If I’m losing a few hundred bucks a year in disputes then it detracts from the overall value of the card.
Hello, just had a transaction ran today 12/31. Will it be applied for 4Q or 1Q. I hope it is 1Q as my $2500 limit is reached on my CCR card right now.