2 days ago I ordered from BBB and it still hasn’t processed. But what’s worse.. the Order ID is saying it doesn’t match my email address so I can’t track it. And now calling their 1800 number to check order status just redirects me to customer service.. which they have a 3hr wait time for.
Yday, I was on hold for a total of 3hrs because I wanted to cancel my order yet they apparently don’t do that, the guy advised me to just return in store when I get it. I called again because my email address wasn’t recognized and even the lady on the phone said it wasn’t working for her.
Wtf is happening ??? I should’ve read the numerous complaints about their online ordering before I ordered online.
UPDATE: They’ve sent me an email on wednesday saying its shipped but by the looks of it... they really just printed out a label and haven’t even given it to fedex yet. Its been 2 days and its stuck at “Shipment information sent to Fedex”. I don’t think I’ll be buying from BBB online anymore. I get it with COVID causing delays but atleast make the delivery dates accurate. Ordered sunday with estimated delivery 9/23-9/28 and it hasn’t even moved.
My order is still being processed and its been a week. The expected delivery date was 11/25-11/28. If I try and rebuy the product it says the estimated delivery date is 12/6. Tried calling customer service and was put on hold for 15 minutes. anyone know how to get help?