2 days ago I ordered from BBB and it still hasn’t processed. But what’s worse.. the Order ID is saying it doesn’t match my email address so I can’t track it. And now calling their 1800 number to check order status just redirects me to customer service.. which they have a 3hr wait time for.
Yday, I was on hold for a total of 3hrs because I wanted to cancel my order yet they apparently don’t do that, the guy advised me to just return in store when I get it. I called again because my email address wasn’t recognized and even the lady on the phone said it wasn’t working for her.
Wtf is happening ??? I should’ve read the numerous complaints about their online ordering before I ordered online.
UPDATE: They’ve sent me an email on wednesday saying its shipped but by the looks of it... they really just printed out a label and haven’t even given it to fedex yet. Its been 2 days and its stuck at “Shipment information sent to Fedex”. I don’t think I’ll be buying from BBB online anymore. I get it with COVID causing delays but atleast make the delivery dates accurate. Ordered sunday with estimated delivery 9/23-9/28 and it hasn’t even moved.
I have order from BBB canada (the legit website at bedbathandbeyond.ca) at cyber monday and my order was shipped from California US. The shipment status updated to delivered in NY. When I called them 4 days ago they gave me a new shipment number and told me that it will ship to the final destination within 1 to 2 business days. It is now past 3 and the status has not changed. I tried to call and email but with no luck (were in a telephone queue for 1 hr)
Is this normal? Should I just wait a few more days?