First off, here's the obligatory post about how the call center is useless and how I wish I could talk to the store directly. I'm sure for simple issues like inventory the call center is fine, but for specialized questions they don't really cut it.
Anyway - I'm looking to get a CarPlay unit and backup camera installed in my car. I scheduled the appointment for next week even though I hadn't picked out the specific unit yet just because I wanted to lock in the date. When I scheduled the appointment, it said it would be something like $400 for these installs, but I ignored that since the unit I'm purchasing supposedly comes with free installation. So - here's my questions:
Can I buy the items from bestbuy.com and have them shipped to me, and then bring them with me to my installation appointment and have them honor the free installation? Or do I need to buy them specifically from the store where the installation is being done?
IF I do need to buy them from the store, can I purchase them on bestbuy.com for in-store pickup from that store? Or do I need to actually go in and buy them in person on installation day?
Is there any way to get ahold of anyone who can tell me if I need to purchase anything else besides the radio unit and the camera? From looking around online, it sounds like I need a mounting kit or a sleeve or something like that, and I don't know if that's something I need to buy beforehand or if that's something they'll have at the installation place for purchase.
Thanks for the help in advance, if anyone can help me out with these questions!
So my tech supposedly scheduled me for a remote start installation on the 25th, but BestBuy has no record of the appointment. The BestBuy telephone dead-end does everything possible to prevent people from reaching human beings at their stores. The national operators can't find the appointment, and can't route me to the install bay so I can get it straightened out. The store is 90 minutes away so I don't want to waste time and gas money going there just to confirm this or go there and find out the appointment was never entered.
How can I reach my store's tech to get this straightened out before it is too late?