So my tech supposedly scheduled me for a remote start installation on the 25th, but BestBuy has no record of the appointment. The BestBuy telephone dead-end does everything possible to prevent people from reaching human beings at their stores. The national operators can't find the appointment, and can't route me to the install bay so I can get it straightened out. The store is 90 minutes away so I don't want to waste time and gas money going there just to confirm this or go there and find out the appointment was never entered.

How can I reach my store's tech to get this straightened out before it is too late?

Was supposed to have someone come out and remove a Google nest thermostat yesterday, so we could take it in to the store to get it checked out as it’s not connecting to the internet. We waited all day for geek squad to show up, didn’t want to leave in case as soon as we get in the car to go somewhere they show up.. and they never came. No call or anything.

I contacted the customer service number like 3-4x over the course of the day and they kept saying they got in contact with the driver and they were being held up at a previous appointment which just didn’t add up. Last rep I spoke with 4 hours after the 11-3pm window told me the driver never updated the system to add a delay reason. Apparently it was a third party contractor, Manada technology or something like that.

Ended up getting rescheduled for the 2nd of January with another 12 hour window 🤦🏽‍♂️ . Supposedly this is an actual geek squad employee not a contractor this time.. never had anything like this happen before.

Downvoted?