My local Lakewood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
What are Best Buy Lakewood stores’ holiday hours?
How do I check product availability at the Lakewood Best Buy?
Was supposed to have someone come out and remove a Google nest thermostat yesterday, so we could take it in to the store to get it checked out as it’s not connecting to the internet. We waited all day for geek squad to show up, didn’t want to leave in case as soon as we get in the car to go somewhere they show up.. and they never came. No call or anything.
I contacted the customer service number like 3-4x over the course of the day and they kept saying they got in contact with the driver and they were being held up at a previous appointment which just didn’t add up. Last rep I spoke with 4 hours after the 11-3pm window told me the driver never updated the system to add a delay reason. Apparently it was a third party contractor, Manada technology or something like that.
Ended up getting rescheduled for the 2nd of January with another 12 hour window 🤦🏽♂️ . Supposedly this is an actual geek squad employee not a contractor this time.. never had anything like this happen before.
Downvoted?
So my tech supposedly scheduled me for a remote start installation on the 25th, but BestBuy has no record of the appointment. The BestBuy telephone dead-end does everything possible to prevent people from reaching human beings at their stores. The national operators can't find the appointment, and can't route me to the install bay so I can get it straightened out. The store is 90 minutes away so I don't want to waste time and gas money going there just to confirm this or go there and find out the appointment was never entered.
How can I reach my store's tech to get this straightened out before it is too late?
Geek Squad is by appointment ONLY. It's been this way since well before the pandemic. Some stores may make exceptions, but SOP is appointments only. So please, if you answer the national phone queue or are talking to a client at all, Don't tell Clients they can just come in, because even if your store is doing walkups, not every store can handle that without a lot of client dissatisfaction.
It's never a fun situation when you've had 2 CAs call out and you're triple booked for the day before any unscheduled walkups expect to be taken care of, then get pissed when we can’t take care of them. "But I called the store and they said to just walk right in." Please don't. We already have to deal with this from Apple and the carrier stores; please don’t shoot us in the back with friendly fire.
What can you do instead? Set proper expectations; tell them that they will need an appointment. How can they do that? Ideally you would schedule them then if you can figure out which is their local store using scheduling tools in ETK, but here are some other options:
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Through the app: [Their Profile, bottom right] > Services > "Schedule an in-store Service appointment"
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Geeksquad.com *The website: "Services" > "Schedule a Service"
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Phone: 1.800.GEEKSQUAD (1-800-433-5778) or 1-888-BESTBUY (1-888-237-8289)
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Calling their local store with and using the geek squad extension (2111), though agents get busy, so they may not always pick up.
Thank you, and Sorry about the rant.
PS: Would anyone like to purchase TTS?
On top of that Walk-In Apple Appointments can hurt the people who made an appointment.
It takes time to do iPhone screen replacements. They are finnicky and lots of things can make the process delayed. Sometimes the ARA has to contact Apple and that takes time as well.
If I have a client scheduled at 4:00 for an iPhone screen repair and we take a walk-in for the same thing at 3:40 then the 4:00 appointment might not get their phone back same-day like they would expect to. So now the walk-in is hurting the person who made an actual appointment.
I do! When my new one cancels itself.