I just recently got the Best Buy credit card through Citibank. I rarely shop Best Buy, I figured it would be a good line to keep open. I for the life of me can’t even log in to CitiBank for Best Buy, can’t even put my card on there to register or anything. Continuously says “error”. My boyfriend had the same thing with Citibank and the Best Buy card. Any tips because I’m about to just close it?

So I just applied for the best buy credit card and got this message, " Thanks for your application. Please call Citibank N.A. using the numbers below to provide a few more details and receive a decision." So I called the number and provided the information. The representative said I just needed to verify my home address and phone number, so he sent a text to my phone and then told me "congratulations you're approved for the Citi Visa Credit Card with a starting limit of $4,000." I said thanks and hung up. Then my computer screen refreshed and it shows I was approved for the "best buy store card" and not the visa like I was told.

I'm not too upset about this, however I am confused. I tried calling best buy credit card customer service and they said that they only see I was approved. They said I'd have to go to a best buy store in person and see if it's actually the visa or just the store card version. And if it was the store card, I'd have to apply again for the visa version, but there's no guarantee I'd be approved for the upgrade. I was also told it could result in another hard pull on my credit report.

Has this happened to anyone else? I mean I didn't plan on spending the card outside of Best Buy, but I don't like being told I was approved for the visa when I apparently wasn't.

I need access to my account number, but I’ve never had a physical card for here; it’s always been the store card. I can walk in and show my ID, input my SSN and I can make purchases. I could do with online or over the phone.

I recently was approved for a BT- 0% for balance transfers made in the first 30 days. I was dumb about it, and I didn’t request a physical card before I was approved. Now I’m worried about timing out of the offer. Best Buy and Citi Bank are being zero help in the matter. I’ve been hung up on and yelled at. I requested a physical card, verified that the information was correct. I waited about 2 weeks and I called back in- and it was sent to the wrong address.

I very much doubt they are specifically messing with me, I’m not that paranoid, but it certainly feels that way. Do you guys have any advice for me? Ever been in a similar situation?