Hey everyone, I could use some advice on how to resolve this ongoing issue with Best Buy and my credit card.

Here's the situation:

• I made a purchase at Best Buy and applied for a Best Buy credit card during checkout. The application was approved, and I completed the purchase.

• I was supposed to receive 10% back in rewards, but I only got 5%.

• When my card arrived, I noticed the membership ID on the back of the card was different from my Best Buy account.

• I contacted Best Buy support to resolve the issue of the card not being linked to my account and to get the missing rewards. They created a support case and promised a resolution within 2-3 days.

• It's been over a week with no progress. When I called back, they created a new support case, but still, nothing has been fixed.

• Another issue now is that because my card isn’t linked to my membership ID, my account shows I’m not eligible for any ongoing credit card promotions.

Has anyone else faced this issue? My main concerns are:

1. Getting the card linked to my membership ID so that I'm eligible for current promotions.

2. Getting the missing 10% rewards applied to my account.

Would visiting a Best Buy store help, or should I keep pushing through customer support? Any advice on how to escalate this would be greatly appreciated!

Thanks!