Anyone have any advice on contacting Best Buy. I traded in my old phone and got a new phone. I had a protection plan on my old phone and asked that I have one on my new phone the guy said that he’d cancel the old one and put on for my new phone. He didn’t and I’ve been paying for a protection plan for a traded in phone. Best Buy now says that the best they can do is refund me the 5 months but they can’t give me a protection plan on my new phone because it’s past the initial 14 days of me buying it. This is their employee’s mistake and the reason I didn’t know was because they were charging my account each month for an invalid service. I’ve been on hold and hung up on multiple times and when I actually go to the store they say only corporate can help.i am at a loss of what to do