Hey, I'm looking to get my thermal paste renewed and a nice dusting on my laptop. I want to call them directly so I can ask them personally without having to get an uber to get there only to have them say no.

So is that possible? The call center is pretty difficult to navigate as im sure you're aware.

So, I recently got a hand me down laptop from my boyfriend (that was of course purchased at Best Buy, this was not just a random laptop); despite that, it runs really smoothly- or it did until I kept getting a bunch of malicious pop ups from an adblocker that came preinstalled onto my laptop that even after uninstalling it persisted. Thus, hearing about GeekSquad from a friend I decided to try their online support. While it took me no time to actually get talking to an Agent, when I was in the middle of explaining my issue (only having sent one message before), they closed out of the chat without having even said a word to me. I was sent immediately to the survey page, it not letting me go back to get proof of the original chat log. While I since have fixed the issue on my laptop (for now), this is just feels like bad customer service and even worse site design. Even if the Agent saw my issue as simple or (for whatever reason) unnecessary, it's still unprofessional to say nothing at all instead of either informing me that it was not the right place to go to or helping in some way. This is my first experience with GeekSquad keep in mind, so I was wondering if anyone else has had issues with their online support.