If you're a customer and have ever called 1800bestbuy trying to get an answer to anything, I know they go out of their way to avoid connecting to a human or answer questions or do anything pro-consumer. It's actually embarrassing, best buy should feel massive embarrassment for their call center practices.

If it makes you feel any better, trying to get in contact with HR as an employee is pretty much the same experience.

Call number - listen to robot rattle off options for 10 minutes - AI voice detector pretends to not understand you for another 3 minutes and tries to hang up on you - finally get a human - accent is outsourced if you know what I mean, connection is garbled and there's a lag so you keep interrupting each other.

First guy said he couldn't help, needed to get in contact with IT so he's about to redirect me. I ask for a direct contact in case we get "disconnected." He connects me back at the beginning stage of the robot runaround with no further direction, and the number he gave me does the same. So I go back through the channels and connect with someone else, he tries to do the same. I press for a better solution, he tells me I can get in contact with IT only by going through password reset option. That in order to be able to access my schedule or payment information or anything relative to my job from home, I'll have to reset my work password and must download a bloatware app [not his words] onto my personal phone.

So I go through password reset option. Turns out I don't have to reset my password but I do have to doxx myself again, SSN and all, to a robot and a dude working for a call center across the globe to verify my identity. Which is funny, because he then proceeds to tell me that in order to BE ABLE TO LOOK AT MY SCHEDULE FROM HOME, I have to do the following; download a total of 3 apps onto my personal phone, only do so when I'm at the Best Buy store connected to their wifi (defeats the purpose of being able to do anything from home), then call them back. And I'm doing all of this for PRIVACY AND SECURITY REASONS. This is an actual Louis Rossman nightmare. Oh, and I can't change how I receive my payment for the labor I perform for this company under legal contract unless I'm willing to do all of this.

So let's be really clear and use a mobile department example to explain what they're doing here; this is no damn different than ATT asking the reason for your call, you say you want to cancel a line, robot pretends to not understand you and hangs up 3x. Finally says it'll connect you, forces you to wait on hold for 20 minutes (minimum), then hangs up on the 20 minute mark. They are absolutely capable of taking care of this, they're faking incompetence because they don't want to be bothered to do the thing they're legally obligated to do. I'm DISGUSTED as an employee. I feel like I owe Best Buy nothing if they're too lazy to do the bare minimum for their employees.

Would anyone mind telling me what the HR number is for BBY? I can't seem to find it online anywhere.