https://www.bestbuy.ca/fr-ca/produit/playstation-5-mince-edition-numerique-ensemble-edition-limitee-30e-anniversaire/18481602

Wondering if anyone who placed an order for the Best Buy PS5 Slim Fortnite bundle over the Christmas holiday has received it?

I ordered the disk version early morning on Dec 25th, and it originally had the message of earliest delivery by Jan. 2nd with Purolator. Then, the date went away entirely, and after chatting with support they told me that it's on back order and will be back in stock in around 10 days.

10 days passed with no updates, so I contacted Best Buy support again, and this time they told me they're not sure when it will be back in stock, but my order is in progress. A day later I saw an updated message online that earliest delivery by Jan. 7th with Purolator, but so far I still haven't received any shipment emails.

Does anyone have experience with Best Buy back orders and how reliable it is? Support doesn't know what's really going on with the order, but they've already charged my card on the day that I placed my order.

Edit:

After 3+ weeks of no updates, I went into a BB store today and was able to get a price match for a regular PS5 Slim without the bundle, as it seemed like it will never be restocked. Here is what I did in order to get the bundle, hopefully it helps anyone else in the same situation.

1. I tried to find the emails of Best Buy employees who might have some knowledge of inventory/stock. In my search I found their list of executives, but there were no emails available. So I did some detective work and found that most email addresses come in the format of [first initial][last name]@bestbuycanada.ca.

2. I drafted an email explaining my situation and sent the email to [email protected] (SVP of Merchandising and Fulfillment) and [email protected] (SVP of Marketing & Customer Experience), basically guessing what their emails might be. I asked for confirmation on whether or not this bundle will be restocked, and asked to have a price match for the same PS5 without the bundle if my order will not be fulfilled. Did not receive any replies.

3. Went into a physical store to try my luck, and when the employee helping me pulled up my order, it turns out the Executive Resolution team DID respond to me, but the response never made it into my inbox. (Was not in junk email or anything, it just never made it out of their internal system for some reason.) Someone by the name of Gerry Gogna had replied on the same day I sent the email.

4. Based on the email in their system, the employee was able to price match the PS5 for me. The only weird thing that happened is that the gift card I used for my initial purchase did not get fully refunded when I cancelled my original order in the store. So in the next 48 hours the employee will help me get a refund for that missing amount, and I just paid the gap in advance. But at least now I finally have a PS5, unfortunately you just won't get the bundle but it's better than waiting only to get the order cancelled at a later date.

I hope this information helps anyone else with the same issue!