Dont want to cancel my order but want the return option in case the device doesnt meet expectations

The published BB return policy appears to state that a proof of purchase is not required for returns/exchanges. Even when running the return policy through an AI model, the AI states the same. However, in practice, returns without proof are always denied. When speaking to a manager at two different locations, I was told "you're misinterpreting the policy" and "corporate doesn't allow returns without any proof". When I called support, I was told flat out "best buy does not accept returns without proof of purchase".

The BB policy for reference: Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed

Why be so disinguous in your policy? Has anyone experienced something different?

Edit: typo

Edit 2: Since there seems to be some "you're dumb for not having a phone number or a receipt" sentiment, it was a gift. They did not have a number on file. Either way, that doesn't make the policy less disingenuous.

Edit 3: No one actually wants to address the issue I'm bringing up regarding the disconnect between employee actions and the written policy. I don't know if this sub is ran by employees or what. This is clearly not the place to go unless you want to be attacked for questioning BB. I'm good - turning off notifications and unsubbing. Have a good one.