I don’t think I’m gonna be giving blade hq any more of my money. Apologies for the incoming rant but it’s ridiculous.

In September of 2023 I ordered a lionsteel sr-22 as a gift for my uncle, ordered it 3 weeks in advanced as I figured this would be enough time. After almost 2 weeks and not a single update on the tracking I decided to cancel the order. When I tried to cancel the order the website said that they were unable to process and to instead call Customer service. Did that and everything went well and ordered the knife from Amazon instead and it arrived flawlessly.

Fast forward to January of this year and I sign on to my blade hq account only to find that it has been suspended and I was unable to use my reward points or place an order. After calling customer service they told me that in September of 2023 I had made a chargeback for a knife they delivered. After showing the customer service rep that they had it wrong and that I cancelled the order through their website before it even shipped they reinstated my account.

Months go by and just when I think I’m all good earlier this week (coincidentally trying to order another knife as a gift) I sign on to find my account suspended again and this time after asking customer service they say that there were MULTIPLE chargebacks in the month of September despite my only order that entire month being the sr-22. Since that was the case they had to permanently close my account.

Any recommendations for new websites?

First time knife purchase as a mature collector just starting my journey. My purchase with blade went horrible from the beginning. Their system wasn’t taking my payment, when I finally could place my order it fell thru the cracks and I had to reach out yet again to get it shipped out. When I finally received my blade it came in rough condition. I was about to just take the hint and give up on my new hobby but decided to give them a chance to make it right. They patiently went thru my issues one by one and ended up sending me a duplicate blade, refunded my initial purchase and even let me keep this one. With all of that in mind I’m wondering how the rest of the community feels about this knife shop. What are your stories?