Blade HQ has received overwhelmingly positive reviews from customers across multiple platforms, with consistent praise for its customer service, product quality, and shipping speed. On Trustpilot, the company holds a 4.7-star rating based on 680 reviews, with customers highlighting prompt and helpful responses from support staff, even during weekends, and efficient resolution of issues. Many reviewers specifically commend individual representatives like Jen, Cloey, and Chad for their professionalism and dedication, noting that they go the extra mile to ensure customer satisfaction. The return process is frequently described as simple and stress-free, with several customers reporting quick refunds and smooth communication throughout the experience.
Sitejabber reports a 4.6-star rating from 2,470 reviews, reinforcing the sentiment that Blade HQ maintains a strong reputation for product quality, a wide selection of knives from top brands like Benchmade and Spyderco, and fast shipping. Customers also appreciate the company’s responsiveness to feedback, with thoughtful and constructive replies to reviews, even when faced with negative comments. One reviewer noted that despite a lost shipment to Germany, Blade HQ issued a refund despite the package being tracked to the destination, demonstrating a customer-first approach.
On Reddit, users in knife enthusiast communities consistently affirm Blade HQ as a legitimate and reliable retailer, with many citing the company’s extensive selection, competitive pricing, and trustworthy reputation. Some users have been loyal customers for over a decade, praising the user-friendly website, secure packaging, and consistent product quality. While one older Reddit post from 2018 mentioned a negative experience, the majority of recent feedback across platforms reflects high satisfaction and loyalty.
In addition to customer reviews, Glassdoor provides insights into employee experiences, with 61% of employees recommending the company to a friend. Employees rate the company’s culture and values at 3.5 out of 5, though career opportunities are rated lower at 2.9, and management is cited as a common con. Compensation and benefits are rated at 3.3 out of 5, with employees noting basic benefits and a small product discount as positives.
Overall, Blade HQ is widely regarded as a top-tier online retailer for knives, with strong performance in customer service, product quality, and operational efficiency.
I've been looking for trustable places, and sometimes blade HQ just gives me a shady vibe for some reason. What are your experiences with it? Is it the most trustable knife store online? Thanks for the feedback.