I'm sick of waiting on hold.
I absolutely advise against ever signing up for a BMO credit card, it's been a nightmare!
Long story short, my credit card has issues from time to time (declined transactions with paying an out-of-country contractor, for instance) which seemingly has no way to be resolved online, and requires me to call in and get the transaction approved. Each of these calls takes about an hour of annoying hold music to get to a human to resolve, and is getting annoying, especially given that 'they apologize for the long wait times due to staffing issues' when it's been that way for like a year. I dunno, pay people better and maybe you can find some?
Anyway, it's a corporate Mastercard that I pay annually for so I find this kinda silly.
Are other companies or credit cards better at this? I always hear good things about American Express for customer service, but for all I know their customer service is trash lately too.
(It's only really for online purchases, so I don't mind if AmEx has less support at like Superstore or something.)
Hi PFC,
I'm wondering if anyone has been able to speak with human over the phone at BMO MasterCard. I'm looking to close an old, paid off credit card account - no reason to keep it open.
I have tried a couple of times and the auto message indicates a wait time of over four hours.
Are there any better ways of getting into contact? Can branch staff help with the credit card side of things? (I live/work around 15 mins away from closest branch so I'd rather not go unless they could actually do something).
Thank you
Edit - rang BMO this evening at 21:30 ET (19:30 MT) to close the account and only needed to wait 15 minutes. Thank you for the advice!