Is it possible to replace the old school trolley handle that releases mid-bag to a trolley handle that releases in the top of the trolley handle? I canβt even find trolley handles on their self help parts site. My bag is from around 1998. I really hate the mid-height release on it. I did a search and didnβt find anyone talking about this specific issue.
B&R returns/repairs - FlyerTalk Forums
My decade old and very well used Briggs & Riley bag lost a wheel, they immediately sent me a full replacement set.
Briggs&riley bag handle broke after two trips - FlyerTalk Forums
Briggs & Riley trolley handle replacement
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My Briggs and Riley has been all over the world and taken a kicking, on a recent trip in Scotland it lost a wheel. I didn't notice for a while because it still stayed upright.
Contacted customer support for a replacement who checked the product number - turns out they don't make my exact case any more so rather than send me one replacement wheel that would fit they've sent me a full set of four new ones in the new style so everything will match.
I paid a premium for the case at the time because of their warranty and this is the first time I've tested it. Happy customer so far!