Can I get my bag monogrammed if I did not purchase it through Briggs & Riley Online?
Complimentary monogramming is offered for applicable products purchased from Briggs & Riley Online. If you purchased your bag from another retailer and wish to have it monogrammed, you may purchase a monogram patch here.
How do I check my repair status?
You can check the status of your repair here. Please be ready to enter your repair number and email or phone number.
How do I get my bag repaired?
Depending on the nature of the repair there are various options available to you.
Click here for DIY wheel and handle repair kits.
Click here to see other repair options and more information.
My Briggs and Riley has been all over the world and taken a kicking, on a recent trip in Scotland it lost a wheel. I didn't notice for a while because it still stayed upright.
Contacted customer support for a replacement who checked the product number - turns out they don't make my exact case any more so rather than send me one replacement wheel that would fit they've sent me a full set of four new ones in the new style so everything will match.
I paid a premium for the case at the time because of their warranty and this is the first time I've tested it. Happy customer so far!