Can I get my bag monogrammed if I did not purchase it through Briggs & Riley Online?
Complimentary monogramming is offered for applicable products purchased from Briggs & Riley Online. If you purchased your bag from another retailer and wish to have it monogrammed, you may purchase a monogram patch here.
Does the guarantee only cover repairs?
We do not cover cosmetic wear (scratches, dents, dings, scuffs, stains, color changes, normal wear and tear), damage of contents, fabrics that are discolored or degraded from UV or water due to improper storage, or the replacement of lost or stolen bags and/ or its contents.
What is covered under your guarantee?
Our "Simple as That" guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life. Our guarantee does not cover cosmetic wear and tear or cleaning and it does not cover the replacement of lost or stolen bag. You can see more information here.