Writing this to warn others not to use this company. I was a big advocate for them when I first bought in 2020. When I bought they had a lifetime warranty, I had an issue with my sheets less than a year and was told to return the sheets and I will get store credit for a new set replacement no issue. Great! Now 2024 my replacement sheets have started to shred and developed a few holes. I reached out and explained I bought sheets with a lifetime warranty and they refused to honor since technically these new sheets are 2021 sheets that don’t have a lifetime warranty. The guy told me “I’m going to be frank with you, we don’t honor that lifetime warranty anymore” Not only is their product crap but so is their customer service. Don’t listen to the ads by celebrities or influencers saying this brand is good. They suck and are fraudulent by not honoring the warranty sold with their product.

I bought a luxe sateen duvet cover and pillow case set a few weeks ago. They feel thick, high quality, and are soft and cozy, so I don't understand why people on this sub don't like them? Do they fall apart quickly? I am so so picky with sheets and these have met my expectations so before I buy 1 more set, I'm curious to know if there's anything I'm missing.

I should've heeded warnings on here about Brooklinen, but I wanted a pattern they had on their core sateen sheets for a hard to decorate room. I thought -- "how can it be that bad?" WRONG! This company and price point is a straight rip off! And I'm not even used to expensive sheets for comparison. I've been rocking the Kohls and Pottery Barn outlet sheets for years over here. I haven't had the Brooklinen for more than a few days so I can't speak to performance, but out of the box, they are THIN, not that soft, and the elastic on the edges is a JOKE. We are talking elastic that looks like it's worn out from years of use. It might as well not even be there. So for any of you who are wondering if Brooklinen is a good value for the quality, you are being ripped off. It's not. These sheets are not worth more than $50 for a queen set.

I see the wonderful reviews on Forbes, GoodHousekeeping.com, and other media outlets. But my experience has been different. I got the linen sheets. The sheets them selves are coming apart after 3 months. I assumed that the hype around linens were bogus since these were my first pair, but now I think the hype is about Brooklinen and that they’re just not as good as they claim to be. Maybe they’re just over-marketed crap?

Does anyone love their Brooklinens?

I’ve gone through several IKEA duvet covers and thought I was finally investing in a more lasting option with Brooklinen. I love how they feel, however the fitted sheet ripped pretty early on and maybe a year later I got around to contacting their customer service. They were awesome and replaced it. Now 3 years later the duvet also has a rip which is now gigantic. I can’t bring myself to contacting customer service again but I’m now pretty hesitant to use them again since I’ve had 2 issues. I expected more after shelling out more than my previous max of $50. Has anyone else had problems with these or higher end bed linen? Should I not expect them to last that long?

Currently using the IKEA Vararat Duvet cover which I took back from the guest bedroom. That thing won’t die and still feels alright. I just don’t love the pattern. I do love the fact that it has a zipper because while I’m ranting about sheets, I would like to add that it really seems like all pillow covers and duvet covers should have zippers rather than ties. I hate the stupid ties and even with buttons the bottom tends to bulge out.

LLB on the right, Brooklinen on the left

Thanks to everyone on this forum who helps differentiate between good products and good marketing. I’d been skulking this forum for a while as I redecorate and wanted to post a comparison between the two here to help others in the future.

I initially ordered a Brooklinen Percale duvet cover in king because the brand seemed “well known” and the product seemed promising. I ordered the L.L. Bean option as well, which took a little longer to come in. I used the Brooklinen cover for a few days and it was okay; it wasn’t as cool as I was expecting, but I loved the color and the fit. The “crispness” was fun at first but after a while it felt like sleeping in a starched shirt. Felt a little too crispy.

The LL Bean cover came in a few days later and as soon as it came out of the packaging it was evident that the quality was so much better. The LLB cover does have a higher thread count (280 vs 270), but even still the quality of the cotton and the construction surpassed the Brooklinen cover. The Brooklinen cover even had a few threads coming out from the inside seams after the first wash.

Other advantages of the LLB duvet cover: 1) sleeps noticeably cooler 2) is “quieter” when moving about (the Brooklinen really is as loud as a tarp) 3) it’s cheaper, and their website even offered a discount code which made it almost 25% cheaper than the Brooklinen option 4) is softer to the touch 5) more robust duvet ties (pictured) 6) better quality buttons, and more of them.

The Brooklinen is okay, but at this price point and with this quality the LLB is the clear winner. The only thing Brooklinen did better, IMO, was their color selection; they had options that better aligned with my design plans and seemed more modern overall. I ordered a grey one too (not pictured) and did really like how it looked in person. Their web depiction was more accurate to the real life product (the LLB cover was a “silver sand” but it looks more like sand when it’s wet as opposed to when it’s dry, and I was hoping for something closer to a cream).

Anyway, that’s my experience. I hope someone finds this helpful!