Here's some suggestions: Toss the plastic brew basket and get a Bunn Gourmet "C" Metal Basket so you can use SCAA standard coffee brew ratios and also clean it better. You'll need Bunn Gourmet paper filters to fit the basket as well. The picture is a little fuzzy but it looks like there is some scale build up around the pour over hole, that probably means there is scale in the tank as well, so I would descale the machine. You can turn off the machine, remove the screws for the hot plates, pull them up and disconnect the electrical wires for them to disable them. Just make sure to cap the wires. Test the water temp and make sure its around 202F, give or take a little but that's what I set it for. The easiest way for me is to remove the top panel and stick the thermometer down the hole where the water enters the tank. There should be a thermostat under the metal part you pour the water into that you can adjust. For these types of machines I actually use a 1:17.3 coffee to water ratio and not a 1:16.6 like Bkultra suggests. Even with the gourmet baskets its hard to not overflow grounds over the filter at a 1:17 and harder at 1:16. Pour in about 12-16oz of water, wait about 45-60 seconds for the coffee in the basket to bloom and then pour in the rest of the water. Make sure things are clean, check the area where the brew basket slides in, if there is oily coffee build up it is probably rancid and gross tasting. Remove and clean the spray head too, it just unscrews. If what you brew tastes too weak for your tastes, grind a little finer and try again. If it tastes too strong then grind a little coarser and try again. Good luck! More on reddit.com

I'm glad someone put that "Coffee Maker" label on there in case anyone was confused by the device's existence. More on reddit.com

Id get the bunn personally. I dealt with a 30+ year old commercial model at my old workplace and it was a tank and you could still get parts for it. More on reddit.com