I've been trying to cancel my subscription for almost an hour now and it's driving me mental. I've obviously found the 'manage subscription' - 'cancel', but when I have to confirm the cancellation it comes up with this nonsense incomplete message saying 'you must update your account in order to continue. Update your account by signing in on a device running IOS 12 or' .... there is no option to update my account. Why would I have to update my account anyways, it's only 2 months old!? What is this nonsense, I just want to cancel. Has anybody experienced the same problem or knows a way around this? Any help appreciated

About 3 months ago I was able to get the Apple TV account promo which was $3 per month for 3 months. I was able to sign up, pay with my credit card, no problem. I connected my Xbox to the account and was able to watch Apple TV. Great.

Recently, I tried cancelling it on Xbox (since the promo period was over) and it *appeared* to be canceled. As I found out this morning, it clearly wasn't canceled, when they charged me $15...

After that I tried logging into my apple account. I put in my email/password, the email confirmation code, the security digits from my CC, and I get to this "Apple Account and Privacy" screen where I hit "continue" and it just pops up saying "error".

I get on the phone with Apple TV customer support for about half an hour and they say they cannot do anything unless I have an Apple device.

This is insane right? I literally can't cancel my subscription. And they won't issue a refund. Like honestly what the hell is this? I can make a complain through Canada's consumer rights portal, but honestly doubt anyone will care for $20.

I'll be canceling the charges through my bank I suppose.

This is literally a scam. Never again.

Edit: this is Canada, apple tv costs $12.99. I said $18 but my receipt this morning was for $15 (with tax)

Edit 2: apparently it isn't just me https://www.reddit.com/r/appletv/s/n977mVszPm

Edit 3:

This was a venting post. Didn't expect to be gaslit so hard. I did sign up through apple directly. I have the emails showing my subscription and receipts.

No, I don't have an apple device. So none of the steps provided for apple devices work for me.

Yes, apple tv does have an app for Xbox.

Thanks for people who responded in good faith.

Hi

When cancelling my Apple TV subscription, the steps are as follows

1. Enter account email and password

2. Enter 6 digit code sent to email

3. Enter security code associated with the credit card on my account

What is the security code?? I don't remember entering one, I would usually store it in my vault with my other passwords.

If I can't find it any other way, how do I reset in order to access the account? I just need to cancel the subscription, not delete the account.

I am not accustomed to the Apple ecosystem, if it isn't clear.

Thx

UPDATE: Solved. It turned out the issue was only there when trying to access my account on my Android device. When doing the same on PC, I wasn't even prompted to authenticate my credit card. Probably some random process bug because Apple doesn't prioritize Android interface?