🌐
Reddit
reddit.com › r/paydaytheheist › steam approved my refund request at 16 hours played. even if you have more than 2 hours played, write out your reasoning and they'll consider it.
r/paydaytheheist on Reddit: Steam approved my refund request at 16 hours played. Even if you have more than 2 hours played, write out your reasoning and they'll consider it.
September 23, 2023 - I know this is old but I just want ... if the game works or not without downloading it 🤣 so the only way you can get a refund is by requesting after purchasing it and never downloading or playing it lol just saying it’s refreshing to see companies like steam not be so ...
🌐
Reddit
reddit.com › r/steam › so steam's refund policy is not to test games, and can result in them blocking refund requests
r/Steam on Reddit: So steam's refund policy is not to test games, and can result in them blocking refund requests
June 14, 2024 -

So I know we recently found out steam doesn't facilitate passing deceased members accounts, but did you know 2 hours isn't for seeing if you like the game ?

I also raised a support ticket regarding this, I am not sure if I can post direct support ? but essentially I do spend a bit on games and I was asking how the metric is handled (since Jan this year I had purchased around 37 games and refunded 5 (mostly for issues like no servers in my region, not fun and one that was around the length of play)

Steam support said that based on that they said it doesn't look like I'm refunding to play but whenever you refund you must give a details response, and the only real reason they accept refunds is technical difficulties or hard to play (and things related to those things)

I sent this to my friends and most thought thats what the 2 hours were for so thought I'd share this so you know, also breaking this will basically put a lock on

I genuinely felt like this was the intended purpose, same with my friends but yea guess to many people abused the system or something

Whats your thoughts on this ?

Discussions

Can I request refund for ANY game / years old games with less than 2 hrs?

The max is 6 months after purchase. That would require a better explanation anyway. I found out the hard way yesterday thinking I could refund PayDay 2 I purchased a couple years ago. They will most likely not make a exception. To request a refund go to the game in the library, click support amd you will see something along the lines of them asking whats the issues and if you want to try and fix it or request a refund.

More on reddit.com
🌐 r/Steam
6
0
January 2, 2014
Will steam refund a game that you purchased but went free to play?
When it still meets the refund criteria, then yes. If you think you can refund your copy of H1Z1 (my guess) because you bought it a year ago and goes Free to Play now, no, you can't refund it. More on reddit.com
🌐 r/Steam
17
7
December 29, 2017
If you refund a game do you lose all the achievements on the game or do you keep them?

Achievements are not removed when you refund a game

Such achievements can be in your showcase

More on reddit.com
🌐 r/Steam
4
6
September 11, 2016
PSA - You can still get a refund on Steam regardless of hours played

I understand you. The game is by far the worst of the big three released this month.

And I´m not happy with the frame-times on my 3090+9700k. I thought about getting the new 12900k to brute force my way through it, but after some research no hardware is capable to do that

More on reddit.com
🌐 r/battlefield2042
1
3
August 10, 2018
People also ask

So if I were to buy a game but not download it, will it be able to be refunded after the 14-day period?
It's possible! It's best to ask for a refund before the 14-day period is up, but Steam Support handles refunds on a case-by-case basis. If you explain the reason behind your request for a refund, they may still give it to you.
🌐
wikihow.com
wikihow.com › hobbies and crafts › games › video games › steam games › how to refund a game on steam & get your money back
How to Refund a Game on Steam & Get Your Money Back
How much would I take if I chose steam wallet option?
You'd get a full refund, just like you would if you had the money go back to your bank account. The only difference is that it's going to your Steam Wallet instead.
🌐
wikihow.com
wikihow.com › hobbies and crafts › games › video games › steam games › how to refund a game on steam & get your money back
How to Refund a Game on Steam & Get Your Money Back
🌐
Steam Community
steamcommunity.com › discussions › forum › 1 › 492379439690340519
Clarification regarding Steam's refund policies? :: Help and Tips
2 weeks ago - I wasn't super concerned because ... page which says: Steam Refunds Policy eredeti hozzászólása:You can request a refund for nearly any purchase on Steam—for any reason....
🌐
Fungies
fungies.io › home › faq: how to refund a game on steam
FAQ: How to Refund a Game on Steam - Fungies.io
October 18, 2023 - First and foremost, timing is crucial. Steam allows you to request a refund for a game within 14 days of your purchase date. Additionally, you can’t play the game for more than 2 hours.
🌐
GameFAQs
gamefaqs.gamespot.com › pc › hardware › console
Will steam refund a game I bought 5 months ago but never played? - PC
December 23, 2016 - For PC on the PC, a GameFAQs message board topic titled "Will steam refund a game I bought 5 months ago but never played?".
🌐
Tom's Guide
tomsguide.com › gaming
How to refund Steam games — even after you've played them | Tom's Guide
September 3, 2025 - Before we get into the nitty gritty of how you can reclaim your money on a Steam game you’ve just bought and no longer want, there’s a key piece of info you need to know. You can’t request a refund on any version of the Steam app (be it desktop or mobile).
🌐
Yahoo!
yahoo.com › tech › refund-game-steam-money-back-040000875.html
How to refund a game on Steam — get your money back ...
April 10, 2024 - You can refund a game on Steam only within 14 days of purchasing and if you've played less than 2 hours of it. Those rules aren't all that flexible, but you can still submit a refund request explaining your situation.
Find elsewhere
🌐
Wikihow
wikihow.com › hobbies and crafts › games › video games › steam games › how to refund a game on steam & get your money back
How to Refund a Game on Steam & Get Your Money Back
November 14, 2025 - For example, if you select “Gameplay or technical issue,” Steam will prompt you with another list of specific issues you might be having. ... Request a refund. After selecting (and possibly explaining) the issue, you’ll be taken to the next page with the option "I'd like the request a refund." Click on it. You can then complete a few notes explaining the specifics, choose how you’d like your refund to be delivered, and hit the "submit" button.[6] X Research source
🌐
Lifehacker
lifehacker.com › home › entertainment › gaming
How to Get a Refund for Steam Games | Lifehacker
June 9, 2025 - If a refund is requested within 24 hours of purchase, the transaction will simply be canceled. ... Steam games that have been purchased within the last 14 days and played for 120 minutes or less may be eligible for a refund.
🌐
Quora
quora.com › Can-you-get-a-refund-from-Steam-after-playing-a-game-What-is-the-process-for-requesting-a-refund-and-what-are-the-chances-of-success-when-dealing-with-Steam-support
Can you get a refund from Steam after playing a game? What is the process for requesting a refund and what are the chances of success when dealing with Steam support? - Quora
Answer (1 of 2): As long as you played it for under 3 hours and have owned it for less than 2 weeks then the success rate is near 100% unless you’re abusing the refund system to “demo” games and request an endless amount of refunds. The process is simply go to help.steampowered.com, select that y...
🌐
Steam Support
help.steampowered.com › en › faqs › view › 5FDE-BA65-ACCE-A411
Steam Support :: Common Refund Questions
© Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement | Refunds
🌐
Steam Support
help.steampowered.com › en › faqs › view › 58A1-CCAF-6D1D-2066
Steam Support :: Pre-Order Refunds
© Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement | Refunds
🌐
Steam
store.steampowered.com › steam_refunds
Steam Refunds
You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.
🌐
Steam Support
help.steampowered.com › en › faqs › view › 784C-923B-A4A1-C825
Steam Support :: How To Request A Refund
© Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement | Refunds
🌐
Steam Support
help.steampowered.com › en › faqs › view › 2C02-3563-B72F-F117
Steam Support :: Steam Gifts
© Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement | Refunds
🌐
Steam
help.steampowered.com › en
Steam Support
Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.
🌐
Vocal Media
vocal.media › gamers › how-to-refund-a-game-on-steam
How to Refund a Game on Steam | Gamers
Pre-Purchased Games: Refunds are available at any time before the game’s release date and within 14 days of release, given that playtime is under two hours. Bundles: For bundle purchases, the total playtime of all games in the bundle must be less than two hours. ... Log into your Steam account. Navigate to Steam Support: You can find this by clicking on your profile name at the top-right corner of the Steam interface, then selecting "Support".