Can I return my Apple product after opening it?
- Opened software with a printed license
- Electronic software downloads
- Software upgrades
- Apple Gift Cards — includes previous generation Apple Store Gift Cards and App Store and iTunes Gift Cards
- Apple Developer products
Can I return refurbished products?
What do I need to return an item to Apple?
My son came home 2 weeks ago from his shopping trip. I then noticed he had an apple watch he was messing with. Well, long story short he got a lesson in why you don't buy yourself gifts before Christmas. He went in 2 days later to try to return it and they said they can't. It's been opened and out of the box for maybe 5 mins. He has the receipt.
Apparently he went to return it, they said is anything wrong with it. He said no, and they said it's not returnable.
I cannot find anything about apple products having a no refund. The most I can find is the 30day policy on electronics which states you can return if you are unhappy with your purchase.
Any insight would be appreciated.
Edit to clarify a few things.
My son bought the watch not knowing I got him one for Christmas. I can't normally afford these types of gifts so he had no reason to suspect I had gotten him one.
I bought the one I got in October on sale on Amazon. It is past the return date unfortunately.
I understand if it can't be done, I am not trying to be difficult, or trying to scam walmart or anything. I am feeling (unreasonably I am sure, but none the less) guilty about the situation. It's out of my feeling bad that I am trying to figure it out. I should probably let him solve through this himself, he's 19 and these are life lessons he should learn. He already feels really bad about it lol.
Return Policy for already opened products I bought an IPad Air 5 yesterday (12/17/2023). However I regret buying the 64gb. Now I want to buy an upgraded one and return this to have the 256gb But the problem is, I already opened it and set it up. Is this still feasible?
Spoke with an Apple customer service rep who said that an in-store purchase can be returned for up to 30 days with no issue and that every Apple Store would honor this.
I purchased an iPhone 16 Pro a couple weeks ago just to try out the smaller size before I decided which 17 Pro to order (been using the Max for years). I totally forgot that the phones are only available for pre-order at first though, so needed a little extra time on my current device. I’ll return it after I switch everything over from the new one.
Either way I’m fine because I have the recorded call confirming I’m good. Just curious about everyone else’s experience.