Yes, T-Mobile will accept an iPhone with a cracked back for trade-in, as long as the front screen is not damaged, there is no water damage, and the device powers on. The back glass damage does not disqualify a phone from trade-in eligibility, and the policy explicitly allows for such cases. However, if pieces of the back glass are missing or the internal components are visible through cracks, the device may not be accepted due to concerns about undetected water damage or structural integrity.
While T-Mobile's official policy supports trade-ins with cracked backs, some store representatives may be hesitant or unwilling to accept them due to fear of chargebacks, especially if the store is not corporate-owned. To avoid potential issues, it is recommended to complete the trade-in process online or through the T-Mobile app, where the requirements are more standardized and less dependent on individual store staff.
The trade-in value may be reduced due to cosmetic damage, but the device will still be eligible for a trade-in offer. For the most accurate assessment, ensure Find My iPhone is disabled and the device is factory reset before submitting.
I’ve read numerous threads where people have said T-Mobile will accept trade ins for full promotional value with cracked back glass as long as the front screen is in good shape (free of cracks).
I live in a pretty rural area. Closest store is 30 minutes away, after that the next closest is 1hr+. I’ve checked the two closest stores and neither will give the promotional trade in credit towards the 15Pro due to my back glass being shattered. I then used the text feature on T-Mobile’s website to chat with an expert and they confirmed the phone must be in great, crack free condition to receive the promotion.
Am I just having bad luck due to location & stores afraid to be stuck with a bad phone or did the policy change and I’m not aware? I even pointed out the questionnaire online says nothing of the back glass, only asks if the front glass is clear (which mine is). All three times got the same answer
While I’d like to upgrade; I refuse to have my bill increased by $50+ monthly. More of a want than a need. Just looking for some clarity since my experience isn’t matching what I’ve read around here.
I’m wondering if I can trade in my iPhone 13 Pro with a shattered back. Everything else is fine (no water damage, camera is fine an d front screen has no damage as well).
Would a cracked back hurt the value of a trade in? I have a 12 pro max I would like to trade in for upgrade.
If so, how much would it devalue the trade?
trying to trade in an iPhone with very cracked back glass. I’ve contacted T-Mobile twice and the first time they told me that as long as the lenses for the camera was good I should get, I couldn’t do the trade in that day because of an issue, we contacted them a second time and they told us the phone wouldn’t qualify Trying to trade it in through the mail this is what it tells us so I’m a little weary of actually sending it in
Wanted to take an advantage of current promotion (400$ credit) and upgrade from Galaxy s10 to Galaxy s25+. Went to T-Mobile authorized retailer and they refused to do a trade in. Guy said if back glass was not cracked, they would do trade in right away. Once I came home I decided to call T-Mobile. Lady on the phone also said they don't do trade in if back glass is cracked. I read online that many people traded their phones with back glass cracked. Should I go to corporate store?