Yes Answer from Deleted User on reddit.com
Reddit
reddit.com › r/verizon › can i trade in a phone with a cracked screen?
r/verizon on Reddit: Can I trade in a phone with a cracked screen?
February 19, 2024 -
I have a 3rd Gen iPhone SE and I want a 15 Pro. Do I have to fix the screen before I trade it in? Or will they just reduce the trade-in value and I’d compare that to the cost of fixing it?
Or does it depend on the specific trade-in offer/phone?
The screen is fully functional in all areas - it’s just cracked at the very top between the screen protector and my case.
Verizon
verizon.com › trade-in › trade-in faq
Trade-In your phone and save | FAQ | Verizon
The trade-in process is designed with flexibility and ease in mind. You can get a trade-in value for your device online in under five minutes and complete the process with three easy options, based on what's most convenient for you.
Videos
Can I trade in a device that is damaged (such as a cracked screen) or not working?
Verizon appraises the market value of your device based on make, model and condition. You may also be eligible for additional trade-in value depending on new or existing promotions. The quickest way to find out about your eligibility for trade-in credit is to visit Verizon's Device Trade-In page and enter info about your device and its condition to get a preliminary offer—you'll be notified of the final value of a credit after Verizon receives your device. To learn more about the process, check out this step-by-step how-to guide.
verizon.com
verizon.com › trade-in › trade-in faq
Trade-In your phone and save | FAQ | Verizon
When I trade in a device and get a virtual gift card, what can I use it for besides a new phone?
Almost anything Verizon sells. You don't have to apply your credit towards a new phone. You can apply it toward a tablet—even a smartwatch. If you'd like, you can apply it towards your bill, or save it for a future purchase, including accessories and gaming products. Verizon will pay for shipping to return the trade-in.
verizon.com
verizon.com › trade-in › trade-in faq
Trade-In your phone and save | FAQ | Verizon
What makes the Verizon trade-in process so convenient?
The trade-in process is designed with flexibility and ease in mind. You can get a trade-in value for your device online in under five minutes and complete the process with three easy options, based on what's most convenient for you. Whether you prefer the simplicity of dropping your device off at a Verizon store, packaging and dropping it off with UPS or having it shipped for you with a QR code with UPS, there are multiple routes to take when trading in your device with Verizon. Depending on the condition of the device, some trade-ins may need to occur in a store.
verizon.com
verizon.com › trade-in › trade-in faq
Trade-In your phone and save | FAQ | Verizon
Verizon Community
community.verizon.com › home › mobile › deals › trade in your device
Trade in ANY phone ANY condition - verizon
February 7, 2025 - My order at Christmas was a nightmare and took over 6 hours of my time. They canceled my first order without my authorization, they didn't get the 2nd order processed, and finally, I had to place a 3rd and 4th order. By this time, they had removed the free activations.
Top answer 1 of 3
2
If the terms require a phone in good working order and no physical
damage, then you have a problem. A screen crack no matter how small is
physical damage.
2 of 3
0
Yes, even with the small crack it will be viewed as damaged. As
suggested...if you absolutely must upgrade when the new iPhone comes out
you will need to replace the screen first (or you will pay more when
they access the damaged equipment fee).
Verizon Community
community.verizon.com › t5 › Billing-Payment-Archive › Give-me-my-trade-in-or-give-me-my-phone-back-you-won-t › m-p › 1715737
Correct answer: Community Forums - Give me my trade-in or give me my phone back (you ... - Verizon Community
September 27, 2023 - It's Verizon with an exclusive upgrade offer. Trade in a qualifying device (even if damaged or broken) for $700 off iPhone 14. No plan change req'd. Visit a store m.vzw.com/Stores.
Quora
quora.com › Do-I-need-to-repair-my-phones-cracked-screen-for-Verizons-trade-in-program
Do I need to repair my phone's cracked screen for Verizon's trade-in program? - Quora
Answer: Your question: “Do I ... but I am pretty sure they will tell you that the phone has to be in reasonably decent working condition for the trade-in to work....
Verizon Community
community.verizon.com › t5 › Other-Network-Discussions › Trade-in-value-updated-reduced-to-almost-nothing › td-p › 1739967
Community Forums - Trade in value updated -reduced to almost nothing - Verizon Community
February 16, 2024 - I was told I could trade in any Samsung phone for 800 dollars off a new phone. I turned in an S10 with a cracked screen. They told me that was fine as long as the battery was not defective. I just received an email stating that they reduced ...
Verizon
verizon.com › support › device-trade-in-program-legal
Device Trade-in Program Terms & Conditions | Verizon Support
Final value is confirmed after ... carrier, and condition. Condition of the device takes into consideration whether the device turns on, has battery damage (i.e., swelling, leaking or too hot to touch), and has front or back screen cracks....
Reddit
reddit.com › r/verizon › reduced trade in value for cracked back?
r/verizon on Reddit: Reduced Trade In Value for Cracked Back?
June 20, 2023 -
We just got my mother in law an iphone 14 and were going to trade in her iphone 8 since the promo was $350 off with trade in. However, we took the case off and noticed the back is shattered. I went on the website to see if there's a reduced trade in value but I couldn't find the promo anywhere. When we traded in our father in laws phone on a promo a couple of years back they accepted it but with reduced trade in. I just want to get a feel for how much their bill will be now without the full trade in but I can't find the promo anywhere.
Top answer 1 of 6
4
Damage doesn't matter anymore. They'll take it for the full promo amount as long as it's in 1 piece and find my iPhone is off.
2 of 6
3
Long as the promo clearly states damaged trade ins are accepted if it powers on, the charging port works, the phone turns on, and there is no visible battery damage or swelling, damage otherwise is ok.
Verizon Community
community.verizon.com › home › help › archives › mobile archives › apple (archive)
Trade in issue - verizon
June 21, 2021 - On April 22, 2020 I upgraded from an iPhone XR to the iPhone 12 ProMax with the “First time ever, trade in your cracked or water damaged phone and get up to $1,000 off” I upgraded online with a curbside pickup. Online I answered ALL questions and checked boxes saying phone had a cracked ...
GizmoGrind
gizmogrind.com › blog › how-does-verizon-trade-in-work
How Does Verizon Trade-in Work:The Pros and Cons - GizmoGrind
May 3, 2022 - Ship the device within 15 days ... your Submission ID in their Verizon Trade-In Resource Center. Yes, Verizon accepts devices with cracked screens, but you won’t get as much money for them as you would if it was in ...
Verizon
verizon.com › articles › trade-in-to-trade-up › trade-in-value-your-top-questions-answered
Trade-In Value: Your Top Questions Answered
Which is why many of us end up ... in credit towards a new device instead. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit....
Verizon Community
community.verizon.com › home › help › archives › mobile archives › mobile deals (archive)
Can i trust Verizon trade in? - verizon
November 12, 2023 - I have a s21 ultra with cracked screen. I was 100 percent up front with rep that its affecting the display and he assured me i would get 800 towards an s23. I repeatedly insisted that it has a broken display and he assured me I'll get the s23 for free less taxes and activation.
Tech With Tech
techmedicvt.com › home › can you trade in phone with cracked screen? the answer will surprise you!
Can you trade in phone with cracked screen?
April 21, 2025 - The short answer is yes, you can trade in a phone with a cracked screen. Most programs—whether from Apple, Verizon, or third-party services like ecoATM—accept damaged phones as long as they still work (think: powers on, charges, touchscreen ...
MacRumors
forums.macrumors.com › iphone, ipad, and ipod touch › iphone › iphone
Trading in damaged screen using Verizon upgrade program | MacRumors Forums
November 10, 2020 - Typically their protocol is that the screen would need to be repaired prior to trade in. I've never heard of them taking a cracked screen phone in on the upgrade plan. Even Apple requires you to use one of your AppleCare+ claims to fix the screen ...
Reddit
reddit.com › r/verizon › trade in cracked screen
r/verizon on Reddit: Trade in cracked screen
August 25, 2023 -
Wife dropped her iPhone 14 and cracked the screen. The touch works, but there is a thin lcd line down the screen as well as spider cracks. It is paid off.
Anyway I can trade this in toward a new phone for her??
Top answer 1 of 3
3
I have an iPhone XS with thick green lines going down the screen and a few cracks on the top edges. A Verizon rep told me my phone was still elegible for trade in as long as the battery was not damaged.
2 of 3
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Check the promo details to see if damage is accepted, most recent promo does accept damage so long as the phone is functioning.
AppleInsider
forums.appleinsider.com › discussion › 220914 › verizon-says-it-will-give-you-up-to-1-000-in-trade-in-credit-for-broken-devices
Verizon says it will give you up to $1,000 in trade-in credit for broken devices - General Discussion Discussions on AppleInsider Forums
It applies to customers who transfer a number to Verizon, or open a new line on select Verizon Unlimited plans. The carrier notes that users can trade in their "cracked, broken" or water damaged phones -- including ones that no longer turn on.
Verizon Community
community.verizon.com › t5 › Samsung › Trade-in-back-glass-cracked › td-p › 1048254
Community Forums - Trade in back glass cracked - Verizon Community
December 8, 2022 - If a post answered your question, please mark it as the answer. ... An Accepted Solution is available for this post. ... WOLFPAC991, since the device is damaged with the back glass being cracked it would not be eligible for a trade in amount.