I'm building a pc and looked at the Canada Computers retail locations and they are all rated very poorly. This makes me think I probably don't want to purchase in person in case something is wrong with the product, and I have to return it, as stories on the reviews say that they are very bad with product returns. However, their website has really good deals, sometimes +100$ off the product. Is it more reliable than the in-person locations?

PSA for the risks of doing business with Canada computers, would hate to see anyone else have to deal with this kind of ridiculousness.

On Monday, Nov 27th, I visited the Barrie location to purchase a monitor during cyber Monday. When I got home and set it up, the panel was defective and would not display an image. No big deal, I return to the store the next day to return it, the service tech does their inspection and confirms the monitor is defective. And here's where it hits the fan, while processing the return they notice that the serial on the panel does not match the serial on the box and tell me they need to hear back from corporate before proceeding. I get some paperwork that they're holding onto the monitor and asked to wait 24 hours, okay.

Later that night I get a call from the same service tech telling me that they will not be issuing me a refund and I'm welcome to call the manager the next day to talk about. I go into the store the next day, am basically told the same thing, that they won't refund me and he's "waiting" to hear back on if they can do anything for me. No apologies, no sense of urgency or care about the fact I'm out on this.

Fast forward multiple calls and emails with customer support, over the week, with no follow-up from the store. Today I get a call back from the Senior Retail Manager Gary who again explains to me that because of the mismatch I will not be getting a refund. And goes as far to tell me not to raise my voice or disrespect him, mid conversation, when I begin to get frustrating.

I'm at a complete loss for words at how ridiculous this entire situation has been and how incredibly terrible Canada computers support has been from the top down.

Top top it all off if you put in the serial number from the box into Acer support, it comes up as invalid. While the number on the panel is valid. This couldn't be more obviously an issue with the vendor.

https://www.acer.com/ca-en/support

S/N Box: MMTXMAA00133403AE33V01

S/N Monitor: MMTXMAA004334002293V01

Service Receipt- https://i.imgur.com/halZ4Xy.jpg

Recording of my call with the Senior Retail Manager, time stamped at 6:00 for the really ridiculous part. https://www.youtube.com/watch?v=jIASbvPPI9I&t=363s