Has anyone else had issues getting in touch with Canada Computers’ customer service? For me, it’s been terrible. I’ve tried calling their number (647-799-2019) multiple times over the past two days, but I keep getting sent to voicemail, or they just hang up. I also sent them an email, but I haven’t received any response. It’s been nearly a week now, and I’m getting really frustrated with the lack of communication. Also is this normal that my order has been stuck in this status for a long time?

Update:

I sent an email to [email protected] yesterday and I just got their reply. They told me the order is being cancelled.

Idk whether email is the best way, but if you have the same issue, give it a shot if you haven't yet.

**********************

Original post:

I placed an order two weeks ago. It showed "in stock" when I ordered it, but then it was backordered immediately after I paid.

Now that 2 weeks has passed and I don't need the item anymore, I'd like to cancel the order. Yesterday I called them at 5pm and was told to wait for about 25mins. I waited until 6pm and was told they couldn't pick up my call.

This morning I called them at 9 am (exactly the beginning of their service hours) and was told to wait for 25 min again. I was pulled away by other stuff so I hung up.

Later today I tried to call a few more times, and was either told "we have a high volume of calls and couldn't serve you" or told to wait for 50mins. But then they automatically hung up after about 40mins.

I tried email and live chat but didn't receive any response.

I called a local CC store but they couldn't access any online orders.

Any idea what I can do?

PSA for the risks of doing business with Canada computers, would hate to see anyone else have to deal with this kind of ridiculousness.

On Monday, Nov 27th, I visited the Barrie location to purchase a monitor during cyber Monday. When I got home and set it up, the panel was defective and would not display an image. No big deal, I return to the store the next day to return it, the service tech does their inspection and confirms the monitor is defective. And here's where it hits the fan, while processing the return they notice that the serial on the panel does not match the serial on the box and tell me they need to hear back from corporate before proceeding. I get some paperwork that they're holding onto the monitor and asked to wait 24 hours, okay.

Later that night I get a call from the same service tech telling me that they will not be issuing me a refund and I'm welcome to call the manager the next day to talk about. I go into the store the next day, am basically told the same thing, that they won't refund me and he's "waiting" to hear back on if they can do anything for me. No apologies, no sense of urgency or care about the fact I'm out on this.

Fast forward multiple calls and emails with customer support, over the week, with no follow-up from the store. Today I get a call back from the Senior Retail Manager Gary who again explains to me that because of the mismatch I will not be getting a refund. And goes as far to tell me not to raise my voice or disrespect him, mid conversation, when I begin to get frustrating.

I'm at a complete loss for words at how ridiculous this entire situation has been and how incredibly terrible Canada computers support has been from the top down.

Top top it all off if you put in the serial number from the box into Acer support, it comes up as invalid. While the number on the panel is valid. This couldn't be more obviously an issue with the vendor.

https://www.acer.com/ca-en/support

S/N Box: MMTXMAA00133403AE33V01

S/N Monitor: MMTXMAA004334002293V01

Service Receipt- https://i.imgur.com/halZ4Xy.jpg

Recording of my call with the Senior Retail Manager, time stamped at 6:00 for the really ridiculous part. https://www.youtube.com/watch?v=jIASbvPPI9I&t=363s

I bought all the parts to build my lastest PC from them in January, and it took weeks to get the order filled. It wasn't anything special or super expensive, so should have been a snap. When I called for a status, the guy on the phone in their Kanata store was downright rude. I should have known better, but I took my wife's laptop in there for a memory upgrade a couple of weeks ago and they broke it, now it's comming up with a BIOS error when it boots up. They totally refused to take responsability, said it was like that when they got it. When I talked to the store manager Eric in Kanata about it, he essentially told me I was lying about it being OK when I dropped it off and refused to do anything. I was not going to take it home broken, so I told him to keep it and fix it. He said they would throw it in the garbage if I did not come and get it within 90 days and told his tech to put it in the disposal pile while I was still there. I'm now trying to get some response out of their HQ customer service people, but so far no luck. I checked their rating on the BBB, and there's an alert on the BBBs website, saying they have customer service issues. Over 70 complaints and no response from the company on any of them since October.

Update: The techs in the store took it upon themselves to fix the BIOS issue on their own time. I'm impressed with their commitment. I have the laptop back and it's fully functional, but still not upgraded. Maybe I'll have a go at it myself.

In July 2024 I bought new parts to build my new pc, one of the parts was 4090 and the guy who was dealing with me told me multiple times to buy the warranty bz these GPUs have issues. I said no multiple times then he said “that I can return it at any time if it’s about 30 days before the warranty expires. Because if you didn’t use it then it’s returnable.” I said no, but Again he insisted when I was about to check out and pay for my parts. I gave in because he assure me that I can return the GPU Warranty. Now, I don’t need the warranty just as I didn’t need it before and called the store to return the warranty. The head manager was very rude, didn’t allow me to speak, he was talking over me, stopping me as I was trying to explain my situation. Then he said “ all customers tell me the same excuse” I told him to please be respectful and let me speak and. It trow me in the same bucket with all the other customers. He didn’t seem to care and got rid of me very fast. I went later on that day to the store and I spoke with an older gentleman he said he is a lower the store manager and he heard my issue and can’t help me ether same as before he tried to get rid of me quite fast and told me to contact customer service. As we were speaking the manager that I spoke on the phone he walked in after having a smoke and I felt like puking bz of the way he smelled so bad like very cheap cigarettes. He then got worked out like on the phone and they both told me again that I am doing the same thing all customers do when they want their warranty returned. I explained that this is a special case bz I didn’t want the warranty in the first place and his worker lied to me in outset to make a bigger sale. In the end they kicked me out and I said that if they can’t help me I will reach with my lawyer. At that point they said to get out or they will calm the cops on me and that they can’t speak with me anymore. As a customer that spent 6k I am disappointed in the customer service that I had received today and when i bought the parts as I was lied to. Their customer service is closed on weekends and no one can call be reached just in the week time when I work; and I am not able to call them while at work. Again if I could give 0 stars I would, worst experience ever, a Custumer supposed to be right as per their saying in training. But they never put that in practice.

While CC has been a fairly good resource while building my new PC, accessing customer support has been dreadful. The form to contact them on through their site doesn't work at all. Calling, I get put in line with an option to leave a message, which I choose, but disconnects me. Calling back takes me straight to disconnection. Apparently I have to do all the leg work to get service.

Has anyone else successfully used these avenues to resolve a problem?

They have the best price for the TV I'm looking for, but it is the first time I heard about them. Is this store trustable? Does anyone have experience buying online with these guys?

Link to online store: https://www.canadacomputers.com/

I am planning on building a new pc, and most of the parts that are a decent price are from Canada computers but most reviews about it are not good or just horrible, so should I buy from them and if not from where should I get parts?

thanks and have a good day/afternoon/night

I really want to warn people away from Canada Computers. I bought an AMD 5800x from them last November that had issues causing it to crash unless 2 cores were disabled. When I tried to exchange it during the 30 day warranty they refused the exchange on the grounds of Ontario stay at home orders. I thought this was a bit weasel-Ly but fair enough, safety first.

Figuring that stock was low anyways, and needing my computer, I ran the processor at 6 cores for a while and then went through the RMA process with AMD after the holidays and had my RMA approved.

Looking to at least get Canada Computers to pay for the shipping of my RMA, I brought my processor to the store to use their 1 year RMA shipping service.

2 weeks later phoning the retail store to check on my RMA they gave me a ridiculous turn around time of 2-3 months for an RMA (probably just to get me off their backs) leading me to call their head office. The head office told me that the store must have “misspoke” and that TAT was 2-3 weeks, and that someone would get in contact with me shortly.

1 week after that, no word from CC and AMD sends me an email saying they’ve not received my processor yet. Calling the CC head office again they tell me that the last record they have is the retail store shipping my processor to head office 3 weeks ago and that they don’t know where it is.

They told me they’d mark this as “urgent” and get back to me tomorrow, but it’s absolutely stupid that in 3 weeks they couldn’t even ship an already approved RMA and have somehow lost my processor while mailing it to themselves.

I would warn everyone to steer clear of Canada Computers for any big purchases, their warranty service has been absolute trash.

Why is it that every time I give this company a chance and try to buy something from them it’s a complete disaster? It all started in 2019 when I placed a pre order for an rtx 3080 with them ended up giving them an interest free 1300$ loan for about 8 months while they were selling the cards only as full system builds and not fulfilling the pre orders. I didn’t even end up getting the card. Then a few years later I saw they had a deal on an AIO so I order it online and after a week and a half of not hearing anything from them the order was randomly cancelled and I didn’t get the AIO. Then a year later I try buying a monitor through them because they were the only place that had it in stock and lo and behold, the same thing happens only this time they offer to have it shipped in store so I’m like ok let’s do that except for whatever reason the only store I can get to is one they specifically can’t ship it to. Wow amazing. Now obviously this is my fault for somehow thinking that they’ve made improvements but I have been saving up for a while to get a sim racing setup upgrade and saw they had a deal on the moza r5 bundle so I decided to order it. Of course two days later it says the payment was flagged as suspicious (me using my only credit card in the same way I use it all the time is suspicious apparently) and the order goes to pending. By the way my credit card actually got charged for the full amount. Their customer service gives me the option to pick it up in store and pay for it again while they refund my credit card, so I begrudgingly say yes, only to find out that I actually can’t do that because my local store doesn’t have it in stock and they can’t ship it there for whatever reason. You may think “hmm this guy probably lives in bum fuck nowhere” but little do you know the store in question is the downtown Montreal store. The cherry on top is now that they’re telling me since the transaction was suspicious, it may take up to a MONTH to get refunded and I can’t get the damn wheel. Absolute joke of an experience and this is my last time ever trying to get anything from them seeing as my blood pressure rises every time I interact with them. What goes on over there for them to be so utterly incompetent to the point where they can’t even fulfill a single order? I hate that they are one of the only retailers for gaming enthusiasts in my area.

Few days ago my computer stopped working. I did some troubleshooting and learned that the motherboard is defective and I need to replace it ( 7 months old). So I called u/CanadaComputers customer service and took their advice to go to my local store to do troubleshooting and if it is defective then they can send it for repair. I went to my closest location in Quebec around 5:15pm 30th  April 2021. There was no one to receive any customer. So I knocked and then 5 minutes later a supervisor came to the front door and asked me what I wanted. I told him that I called to get the hardware looked at and possibly send it for repair. He told me they don't do that. I told him that I called their customer service and they advised me to go there. They handle product warranty for up to a year after the purchase ( https://www.canadacomputers.com/product-warranty). He denied that, said there was none and told me to go to Ontario if I want to get my hardware repaired or fixed. Knowing well that due to pandemic we cannot cross borders or even leave the city. I asked him who is responsible for warranty if I purchased it from that same location. He said that is not his problem and mocking told me to leave. 

I was not happy with the interaction so I called your customer service. Their rep advised me that is not okay and would personally call them to rectify this while I wait in the parking lot. I was called back, said that he talked to that supervisor and that I can go back to the store to have the device looked at and sent out for replacement if needed. When I went back, the same supervisor was there and asked me why I was there again ( rude). I inquired about the call made to his store, he denied receiving any calls and told me I was wasting time. I asked him how I can get my defective device replaced. He mockingly told me to go to Montreal to have it replaced if I cannot go to Ottawa. What kind of service is this? MONTREAL IS 2 HOURS AWAY. The entire time he was being disrespectful and was texting on his phone.

The customer service employee told me to escalate it as that is not okay for the store to do so but their escalation team did nothing. How does u/CanadaComputers get away with treating a customer like that? BTW I did try to reach the manufacturer and they are telling me to go to Canada Computers. So I am not sure what to do here.

i've been looking to update my build soon, because its been almost 5 years since i built my desktop. i went to canada computers for a lot of the parts because i remember they had better prices than amazon, and i didn't want to worry about third-party sellers or potential scams, and on top of that i didn't need to wait for delivery. on top of that they sell things like cables or accessories for much cheaper than places like amazon does, and they hold up very well which i like.

i still like those perks of shopping in-person, however CC has given me bad experiences over the years that i cant shake off and brushed me the wrong way, specifically in two locations that were nearest to me:

Mississauga (burmanthorpe):

• salesman tried to sway me and change my build to an Intel when i told them i was set on AMD Ryzen (this was around the time AMD started to outperform Intel).

• another salesman stepped in to help me pick a AM4 motherboard like i asked- other salesman got upset about this, very professional

• same salesman convinced me and sold me a board that, with the CPU i wanted, would have overheated the VRM; i didn't know about this until i did research. we had to go back and exchange for the one i wanted in the first place

• laptop drive started failing; i asked the salesman for a 2.5' barracuda, and he handed me a hybrid firecuda (more expensive) thinking i wouldnt realize. i had to tell him that wasn't what i asked for and he gave me the stink eye

i get it, its your job to make sales and you wanna make commission, but when i know what i want youre not really making a good impression on yourself by trying to fool me. i bought the rest of my parts on boxing day, and thankfully the people behind the counter couldn't upsell me because of the amount of people there.

Burlington:

• sold my dad the wrong parts (incorrect RAM and CPU) during Black Friday that i couldnt use with my build. when he came back to return them, completely unopened, they refused a refund and my dad had to fight them for them to take it back. i understand return policy and everything but it was very shady for them to do that. manager ended up budging thankfully

overall with these two locations, i very much didn't appreciate them trying to pry at me/my dad thinking i didn't know any better about what i wanted, or what i wanted my build to be. it seemed to me like they depended on people not knowing anything about computer parts to make a sale and it felt really gross and awkward for them to go pulling this sort of thing.

however, in late 2020 they opened a brand new location in Oakville that was a lot closer to me. and i have to say, this place is a much better shopping experience. i went there to buy a replacement power supply and a new M.2 nvme ssd on sale, and no salesperson was haggling me; or trying to fool me; or upsell me on anything. they actually gave me what i asked and were pretty friendly!

now those things were pretty inexpensive... i'm still very weary of buying anything huge there like a CPU or motherboard or graphics card. are these guys still shitsters or can i really trust them with that? and if youve been to the newer oakville location, is it really better than the rest? i would love to support brick and mortar parts stores but if they're still gonna do this sort of thing to people, they can forget about it.

I've read a number of "zero star reviews" that are concerned with Canada Computers' refusing to replace parts that customers have bought complete with the (costly) 1,2, or 3 year "we'll replace it" store warranty, instead giving the customer the runaround / failing to communicate / conducing ersatz inspections of returned product / making up bogus excuses to shaft the customer.

Think of the pain in the case of a (very) expensive high-end GPU, CPU, MOBO, etc.

Hence my question: Does Canada Computers Honour It's "Tech Care Replace" Warranties or are these just a rip-off ? (If the company's warranties cannot be relied upon then they are worse than worthless.)

[next post, same question about memoryexpress]

They have a great bundle deal currently but I don't want to risk having that delivered in case there's an issue and have to deal with their crap customer service.

[Edit] I guess it's per customer experience. I've had issues returning a detective motherboard, case and got double ordered on one online order. I'm a bit hesitant.

Just wanted to give anyone buying from Canada Computers' online store a heads up - these guys are atrocious. I should have checked resellerratings.com before ordering (link if you want more horror stories). I jumped on the Gigabyte 2080 when it went on sale Friday - by far the most expensive component in my build. I was charged immediately and sent an invoice - and waited for my order confirmation / shipping info... and waited... and waited.

Along comes Monday evening, and I get an email saying that my order is about to be cancelled because of a failed payment - uhm what? They said my shipping / billing info was mismatched, when it was in fact identical. They told me my payment failed, when I have bank statements that prove otherwise.

Queue the on hold music while I try to get in touch with customer service - I'm not actually convinced there's anyone on the other end taking calls. Every phone call starts with "your call will be answered in -insert arbitrary time above 10 minutes here-" and then times out exactly at 10 minutes, sending you to a voicemail box that is full and won't take messages. I've probably spent a collective 2-3 hours trying to get somebody.

Bottom line - I'm out $1000, I don't get my card and the order is going to be cancelled altogether if I don't contact them in 3 days - a task that seems impossible at this point.

I'm sure in-store is fine, but beware their online store / customer service.