Exactly what the title says. If I could put it in flashing neon text on your screen I would.

TLDR: CC returns guy hallucinates some bent pin from a very specific angle in a very specific lighting in the store that literally is impossible for anyone but him to see, and denies any return or exchange

(even the manager couldn't find what he was talking about (he came over and kept looking at the MB being like uhhhh... where's the bent pin, but dude kept being like nah for sure 100% I see a bent pin so this can't be returned)

Can't post the photos for some reason, but it's going to credit card company as my proof, multiple angles, pics with and without flash, like idk if i'm on something or if I suddenly turned blind from all the incantations I've been doing to get the MB to get it to work, but I can't see any bent pins and the pics aren't showing any bent pins that's for sure.

Build:

Gigabyte B650 Aorus Elite AX

Ryzen 7 9700X

GSkill Riptide S5 DDR5 6000 32GB

Full Story: Bought a Gigabyte B650 Aorus Elite AX motherboard from CC literally yesterday, spent all day trying to get it to work with a new CPU, RAM, Cooler, and some parts from my old PC. At first couldn't get it to turn on at all, then found out the power cord wasn't fully seated (awk but I plugged it in the rest of the way and it was fine), then realized that the GPU wasn't pushing any display but onboard graphics would, eventually got it to post and boot into my PC, but then there were a bunch of GPU issues irrelevant to this story. So, in the process of trying to get the whole thing to work together, the computers just very unhappy with the GPU, fans, boot time, everything, other reddit posts suggest that the MB is just funky like that and sometimes needs some voodoo magic to work. I'm not that software savvy with BIOS flashing/updates and whatnot so I decided that it's not worth fearing my PC won't post again every time I need to restart or shut it down so I wanna switch to a different MB.

So now it's the next morning, literally 24 hours from when I bought it, and I'm asking to return this MB, I explained the previous trials and tribulations and how it's really difficult to make sure this turns on and its compatibility with the GPU. I TELL HIM IT DOES TURN ON (this is very important for later), I very explicitly tell him that, yes, I did eventually get it to post, with voodoo magic and turning it on and off again in a specific sequence.

Then he starts the inspection, the dude is literally staring at it for 10 minutes, getting his grubby little fingers all over the MB surface and other connectors on there, trying to find something wrong with one of the pins. And then magically, when you hold it up in a certain lighting in that store from some certain angle, there's a pin that looks like it's bent. This guy is now using a pen to point hella close to the MB and almost bends some pins himself. The cover literally falls onto his pen that he's holding very close to the pins and knocks it down. And he's like "uhh... I didn't do anything, there's cameras here so you can check"

(first of all, why is his first response to talk about security cameras, instead of checking to see if he did any damage to the MB, second of all, holding a pen there is the stupidest thing one can think of doing, I don't even have any words for that, mind? blown, flabber? gasted)

Then he's going off on a condescending tangent saying "see, you bent the pin, that's why the MB won't post, and your CPU is too strong for this MB so it wouldn't post anyways, obviously you couldn't get it to work" despite me starting off the entire conversation saying, and i'll quote it again "IT DOES POST, IT JUST TAKES SOME VOODOO MAGIC" (like, okay buddy, it shouldn't turn on at all? the MB seems to disagree when I could literally turn it on like 10 hours prior and install things like drivers for the chip, now I'm like thinking man literally doesn't know what he's talking about, and feels like an npc reading lines)

At this point I'm just ignoring his comments about post-ability and whatever other bs he's yapping about. And we're just standing there now arguing about this bent pin. Eventually, the manager comes over and is like what's going on. He proceeds to point at the board and explain his bent pin hallucinations and the manager is tilting his head at different angles trying to see what he's talking about. But of course, he can't see any bent pin either. So he proceeds to pull out his phone and turn on his flashlight to try and get some sort of lighting angle that can show this bent pin. The he tries to take pictures to see if he can find a bent pin. Then after another 5 minutes of being confused, he's like "well, since he says there's a bent pin we can't return or exchange it."

Now I'm like wtf???? This man is literally talking about a bent pin that nobody else can see, in any sort of lighting, the manager literally can't see the bent pin, but of course to make sure they don't lose money on that the manager sides with his employee.

Promptly went home returned everything I bought from there (cooler, fans, cpu, ram, case) and called my CC company to get my money back because that was a crazy series of events. I guess saving the profits from that $200 board was worth more than the $1k+ of stuff I returned. Never buying anything from Canada Computers again, worst experience of my life. I salute you soldiers who dare to brave the CC customer service and returns battle every time you choose to purchase something from there.