Over the years Canada Goose's warranty has gotten worse. When the company first started the warranty was lifetime replacement regardless of what happened, the jacket was marketed to the outdoors person and sold at places like bass pro shop.

Now I am responsible for shpping the jacket to them and the warranty barely covers anything anymore. What a joke, you're supposed to spend over a grand on a jacket and this is the service you receive.

Absolute joke.

Thank you for letting me vent

I have a Canada goose jacket that is about four years old and has a few tears at the seams. While talking to a Canada goose store employee he said that I could get it fixed by shipping it to them. I’ve done the warranty process online and now I have to send it via mail. They do not accept in person Drop offs so I have to send it via mail. How much would this cost and what kind of box would I need?

Hello! I recently submitted my jacket for a warranty claim as I’m having an issue with the down of the jacket. They inspected the jacket and listed items in warranty that need to be repaired, including stitching. When it came to the down, they acknowledge there is thinning but said it’s normal due to the age of the jacket. I’m wondering how this can be since the other items are included in warranty but this is the one that is expected due to age?

Has anyone experienced their warranty department before? I’ve tried calling and responding to emails but am not getting much of a response other than generic messaging.