Hello! I recently submitted my jacket for a warranty claim as I’m having an issue with the down of the jacket. They inspected the jacket and listed items in warranty that need to be repaired, including stitching. When it came to the down, they acknowledge there is thinning but said it’s normal due to the age of the jacket. I’m wondering how this can be since the other items are included in warranty but this is the one that is expected due to age?

Has anyone experienced their warranty department before? I’ve tried calling and responding to emails but am not getting much of a response other than generic messaging.

Over the years Canada Goose's warranty has gotten worse. When the company first started the warranty was lifetime replacement regardless of what happened, the jacket was marketed to the outdoors person and sold at places like bass pro shop.

Now I am responsible for shpping the jacket to them and the warranty barely covers anything anymore. What a joke, you're supposed to spend over a grand on a jacket and this is the service you receive.

Absolute joke.

Thank you for letting me vent