I've been trying to cancel my subscription for almost an hour now and it's driving me mental. I've obviously found the 'manage subscription' - 'cancel', but when I have to confirm the cancellation it comes up with this nonsense incomplete message saying 'you must update your account in order to continue. Update your account by signing in on a device running IOS 12 or' .... there is no option to update my account. Why would I have to update my account anyways, it's only 2 months old!? What is this nonsense, I just want to cancel. Has anybody experienced the same problem or knows a way around this? Any help appreciated

Hi

When cancelling my Apple TV subscription, the steps are as follows

1. Enter account email and password

2. Enter 6 digit code sent to email

3. Enter security code associated with the credit card on my account

What is the security code?? I don't remember entering one, I would usually store it in my vault with my other passwords.

If I can't find it any other way, how do I reset in order to access the account? I just need to cancel the subscription, not delete the account.

I am not accustomed to the Apple ecosystem, if it isn't clear.

Thx

UPDATE: Solved. It turned out the issue was only there when trying to access my account on my Android device. When doing the same on PC, I wasn't even prompted to authenticate my credit card. Probably some random process bug because Apple doesn't prioritize Android interface?