Capital One Shopping App question
Is the Capital One shopping app bad or am I just unlucky? : CreditCards
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So I got an email last week from Capital One Shopping and I redeemed the $40 gift card, unlocked the offer, and made the purchase. I also had a $10 Best Buy rewards certificate that I got from McDonald’s monopoly that I used towards the purchase. When I go to the Cap1 Shopping app it says that my purchase is ineligible for the Shopping Rewards Status. Is there a chance it will be fixed and I’ll actually get the $225 that it said I would in the email? Or did using the Best Buy certificate mess it up for me?
Since images can’t be attached I copied what the email said- A Best Buy deal for you. Earn 30% in Rewards, Up to $500 PlayStation 5 Pro Console - PlayStation 5 Unlock Your Offer Redeem $40 Rewards for Gift Card Original Price at Best Buy $749.99 Use Gift Card -$40.00 Your Est. Price $709.99
30% Back in Shopping Rewards + $225.00 in Rewards
I did email the Cap1 help center and had to submit a ticket. They emailed back basically saying I have to wait 30 days before submitting screenshots and whatever else.
Has this happened to anyone else?
Edited to add: I’m pretty new to the shopping app so if I’m reading the email wrong please let me know. The only reason I bought the ps5 was because I thought I was getting a good deal with getting over $200 in rewards that I can use towards gift cards or whatever