How do I connect an auto loan through Capital One?
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I dont know where to make my Capital One Auto Finance payments online. I have an account with them, but there is no place to click that says "Auto Finance", at all.
Theres nothing, i don't know where to go. Please help.
(I just bought my car about 5 days ago....not sure if it have to wait longer for somthing to show up or not.)
Best regards
I was pre-approved with Capital One for an auto loan. I found the exact car I wanted on the app, and saw that my APR would be 3.9%. Days after I prequalified, I went to the dealership for the car. After running my application with the same terms I used on the app, they said Capital One returned an 8.6% APR and advised me to take a deal with their local bank for 6.6%. I asked them several questions about why my Capital One rate wasn’t honored since nothing about my credit had changed since the approval and even showed them their car and the terms I was approved for, but they claimed it was common for rates to increase after hard credit pulls and they couldn’t do anything about it. I walked away with a loan from their bank, but can’t help but wonder why the rates were so drastically different than what I was quoted. Is this normal? Anyone else encounter the same issue? Thanks in advance for the insight.
I went to check my auto loan in the app and it’s completely disappeared.
I tried calling the number for customer service with the auto finance team and it says their phone service is undergoing maintenance until 3 PM EST.
I’m concerned because I was behind on my auto loan due to layoff but I’ve been keeping contact with them. When I try googling why it might be missing, other third party sites suggest repossession or charge-off for being a reason why the loan details aren’t showing, but I haven’t been notified of anything from capital one.
Is anyone else experiencing this issue right now? Should I be concerned? I can’t contact anyone right now so I’m completely blind to what’s happening.
ETA: I have credit cards through Capital One and can still view those without issue, it’s strictly my auto loan details that are missing.