In 2021 I was advised by my dentist to use CareCredit for my Invisalign. Signed a contract and was told about the “promotional period” where you have 2 years to pay off the debt ($4500) or will charge a 26% interest once you are done with promotional period. I am not someone who takes out credit cards and debt like that usually so when I started getting charges for the Invisalign right off the bat without actually getting the product I got spooked and called my dentist to stop billing asap and to begin billing and promotional period once I received the product.
They created a dispute with CareCredit along with myself and I have a dispute letter from CareCredit stating to refund all credit back to me from Feb 2021 which was the initial sign up. Once I received the product a CareCredit rep told me I could start my billing in May 2021 after creating a ticket with them in conjunction with my dentist. I said “sure that works.” Ticket was closed.
Had all my payments on autopay from there. Fast forward to 2023 and I realized I was in over $2k debt despite paying each month the same amount to effectively pay off the $4500 in 2 years. Well, turns out CareCredit did NOT change my promotional period to May 2021 like they promised they had and instead kept it at Feb 2021!!
When I called them and asked for the phone call with the rep I spoke to or the ticket info they told me they didn’t have it. I only have the ticket receipt (no info just that it was closed in April 2021) and then 2 different accounts because rep created a new one for new billing/account. It’s crazy to me that because CareCredit didn’t change my promotional period like they said they would (and the dispute letter that said it) I am now with all this debt and my credit score (which was mid 800’s) has tanked to 655/692.
I have hired credit sage to help remove this off my record but it’s already been 95 days and I’m worried it won’t work…any attorneys or people with experience with synchrony bank or debt have any advice? I am desperate because I have receipts but it doesn’t seem to matter? And I have no idea what to do.
UPDATE: DONT hire credit Sage!!! It was a scam for me. I do believe it may work for some (just like synchrony) but they deceive you in thinking that they are the ones that purchased your debt and straight up lied to me (by 2 different reps) that they could “GUARANTEE” yes “GUARANTEE “ based off looking at my credit report they could remove it only to be told that they can’t guarantee anything. They will straight up lie and even with a recorded call they will claim info that was there isn’t. I feel like such a chump but it’s been a learning lesson and cautionary tale for those who have unfortunately had the displeasure of dealing with them.
Hi! I opened a care credit card two months ago when I kind of spontaneously decided to sign up for an elective medical procedure. Anyway, I have had a chance to look them up and see that their reviews are HORRIBLE. I have 24 months to pay off my procedure, but I am a little anxious about keeping this card open due to all the horror stores. I am thinking of just using money from my savings to pay off the card, close the account, and be done with them. Any thoughts/advice?
#carecredit #synchronybank #creditcards
I have a CareCredit card through Synchrony which I make monthly payments on to pay off a medical loan. This month (September) my payment kicked back which resulted in my monthly payment being late. I called immediately and they said they would waive any late fees which may appear but that they can’t do anything about the impact to the credit score.
Does anyone know if 1. This will impact credit score and 2. If yes, is there anything I can do to reduce the impact?
Hi!
Trying to pay all of my debts off in 2025 which includes almost $4400 to Care Credit (Synchrony bank). I had almost $12.5k in debt to them, but made a rather large payment last month which brought it down to the total of just over $4k.
Pretty much as soon as I made the payment my credit limit dropped drastically. It was $12.5k, now its only $4,700. Ive read Sychrony Bank does that often after a large payment is made which is so irritating. Now it looks I am still at a very high credit utilization.
My question— once this card is fully paid off, should I just close it? Will that affect my credit score badly? Im assuming they will continue dropping it after more payments are made.
Help!