Hi everyone.

Has anyone else been impacted by Car Guru's negligence and if so, I urge you to come forward and contact me so that we can get a large group of victims together and start a class action law suit against this company that continues to damage client's vehicles and cheat people out of their hard earned money.

So, like many of you, my car was a casualty of the flooding last month. At the time, my car, a Jaguar XF 2012 @190k km's, was at the Car Guru garage for a AED 7,500 Service, and they did not tell me that my car was impacted and held it for a further 8 days claiming they were waiting for the parts to come in as the floods led to the delays. On the 8th day following the flood, and 2 weeks after having my car, they informed me the work was done but the car would not start due to water damage! They advised that I should contact my insurance and the only way I could get a police report is after pleading with them to send me quotations of the water damage to be fixed! They refused to send me photos of my car. After further groveling and diligent following up with them and my insurance, my insurance Dubai National Insurance, DNI, has rejected my claim after advising a total loss of my vehicle, since the car was in the care of Car Guru at the time of the storm. Car Guru has stated they have no insurance and have no interest in reimbursing me for any damages or refunding me for the bogus service which should NOT have been carried out after my car was damaged by the rain - it was obviously unnecessary! Does anyone have any advice, besides reporting both my insurance and CG to the DED?

I hope to hear from many of you and I hope you can spread the word to other victims of CG's negligence to step forward.

Thanks so much for your time and support!