What I learned (the level-headed part)

I purchased a queen-sized Casper Dream, and deeply regret my purchase. The poor out-of-the-box smell of their mattress is well documented on this sub [1] [2] [3] [4], but I wanted to add a point I unfortunately didn't consider or give credence to before buying. I wish I noticed that many mixed reviews (such as post [4] above) were able to escape their apartment for a week or two when the mattress smells the worst, and usually still note that the mattress smelled bad afterwards. If you (like me) work from home and/or live in a small apartment, you do not get to escape the mattress at its worst and will be exposed to this mattress for extended periods of time (which other reviewers may not have experienced) which, in my experience, led to the adverse effects of the smell compounding.

Be prepared to order this mattress, spend 3 days to a week to discover both you cannot put up with the mattress smell and that there's no sign of it going away. Then, when you request a return, expect to have to hold onto the mattress for up to 30 days waiting for the Casper reps to remove it from your residence, meaning you will still be without a bed but still have to put up with the smell. Chose for yourself if this is worth your time and money to roll the dice on if you get to pay over a thousand dollars to make your apartment or bedroom unusable for up to 30 days.

My full story (the emotionally-charged part)

First of all, be extremely skeptical of any review that claims to have slept well on the first night, as Casper recommends you air the mattress out for multiple days. I put far too much belief into external reviews or accounts of the smell going away after a couple of days, or thought the smell just wouldn't be that bad and that I would be able to ignore it. It is worth noting that I submitted a review for the mattress on their website. When you submit, it says your review may appear on their website, not that it will appear. At the time of posting, my review has not appeared, so be skeptical that their 4.6 rating is them cherry picking reviews that are favorable to them!

My apartment is genuinely unusable so long as this mattress is in my bed room, as I get a debilitating headache no matter where I am in the apartment. I can taste the smell everywhere I go, and it takes about an hour of being outside for me to get my wits back. Note: it is not a standard rotten smell that you can just ignore, it smells like you are continuously inhaling chemicals. I evidently don't get poor air circulation trapping the gasses in my bedroom that just need to be aired out as the smell circulates to my entire apartment, the mattress is just continuously off gassing. I cannot review the comfort of sleeping on the mattress as I cannot go near it for any longer than 10 minutes. Even when I spend over an hour in my apartment and adjust to the smell itself, my headache, lightheartedness, and nausea persist.

Call a Casper representative and they tell you the smell can last up to two weeks, and that they'd be happy to offer an exchange, but it's evident from other reviews that the smell can go on for far longer. Also, why would I want to exchange, only to have to wait another two weeks to see if the replacement has the same issue? General unawareness from their representatives on how this can actually ruin your life for the better part of a month. Assess for yourself if it's worth waiting two weeks with a horrid smelling mattress to see whether or not the smell dissipates. Do not get this mattress unless you don't need it immediately *and* have a garage or something to air it out in. Not fit for shipping to a smaller space or apartment, or for people who work from home and can't avoid the mattress while it "airs out".

Has anyone grabbed this mattress off the current sale? I have a old Casper I really like but am looking to upgrade to a Queen and $120 off is great

I like my current Casper because it’s firm and not bouncy, so motion transfer is minimal

Also curious if people have experience hauling it home from warehouse. Does it fit in your car? Thanks!

My wife and I are in need of a new mattress, I've heard good things about Casper mattresses, and others similar to them. What I'd like to know is how they hold up for larger people? I'm 6'3 and on the wrong side of 260lbs. Our current coil spring mattress is only 3 years old and my side has started to sag really badly. Any insight would be appreciated!

…is it too late to return it? I purchased in October 2023 and have tried to force myself to like it. Here we are nearly 8 months later and it’s been miserable. The Casper mattress is a raging inferno that I can bear no longer.

Would they accept a return this late in the game or am I SOL here? Thanks in advance.

As a 65 Kg (144 lbs) stomach sleeper who occasionally switches to side and back sleeping, I decided to try the Casper Original mattress. Here's a detailed account of my experience:

Ordering & delivery: I placed my order on Casper.com (Mar 18) and was pleasantly surprised by the quick delivery, receiving the mattress just a few days later (Mar 21).Unboxing & setup: The box was quite heavy, making it difficult to handle alone, but I managed to unpack and set up the mattress without assistance.

First impressions: Upon inspection, the mattress showed an unusual firmness in the middle third and softness at the head and feet thirds. Although that difference in firmness felt odd to the touch (like there is a concrete block somewhere under the middle third), it proved to be comfortable to lie on.

First night: My first night on the Casper Original was a welcome change from my old, worn-out IKEA spring mattress, resulting in a restful and enjoyable sleep.

First week: Throughout the first week, I would say my sleep quality was consistently good, and I was quite satisfied with my purchase.

Second week & emerging issues: However, in the second week, I started to notice the mattress slept hot, and it softened significantly overnight as my body heat transferred to the mattress (most likely the memory foam softening as it was heating because I noticed it was nice and firm in the evening when the bed was still cool). The most affected area was the middle third, which lost support as the night progressed.

Worsening issues: As weeks went by, the mattress continued to soften at night and I began experiencing lower back pain. This was likely due to inadequate support in the hips area for my stomach-sleeping position.

Decision to return mattress: Early this month, after another poor night's sleep and lower back pain, I concluded that the Casper Original mattress wasn't suitable for my needs, and I decided to look for another option. I did my homework prior to purchasing the Casper mattress so I had a second option, although a pricier one (I chose a Novosbed firm mattress, which so far has provided the firm support and pressure relief I was seeking).

Returning the Casper mattress: I called Casper support today to schedule the return. The customer service team was helpful and made the process hassle-free, barely asking why I wanted to return the mattress (I hope they'll later ask for my feedback). The return is set for tomorrow via Got-Junk, and my refund will be processed once Casper receives proof of pickup.

In conclusion, while the Casper Original mattress initially offered comfort and quality sleep, it ultimately failed to deliver consistent support overnight, especially for a stomach sleeper like me. If you're considering this mattress, be aware of potential heat and support issues especially if you're a stomach sleeper, and make sure to take advantage of the return policy if it doesn't meet your expectations.

Edit: Formatting

Researching a new mattress and realized I wanted to share my experience with our current Casper Hybrid. Bf (6ft, 175lbs - combo sleeper, mostly back/side) & I (5'8, 130lbs - combo sleeper mostly side/stomach) started sleeping on a new Casper Hybrid mattress (innerspring and memory foam combo) in summer 2021 using a new IKEA Malm platform bed (meets support requirements).

At first I was like "ooh, cozy" the memory foam provided a deceiving/alluring squish. With time, I have noticed that the squish is to its detriment. The memory foam sleeps HOT, we both wake up with limbs that have fallen asleep during the night, and as a side sleeper my hips suffer most of all.

The memory foam starts out the night *seeming* supportive enough but with the warmth it holds through the night hours, it actually collapses and my hips drive down into the spring portion as well as the curvature of my spine totally bottoming out so there is no real support in the waist region. I wake up in pain/feeling stiff most nights sleeping on this mattress and I don't even use it full time!! (For the record, I spend other nights on a 10yo Saatva that is a little firm at times but MASSIVELY more supportive and doesn't create pain/sag OR on an old (15yo+?) unknown brand innerspring that has started to sag with gel foam topper from Walmart which is a great supplemental layer in the meantime).

The Casper Hybrid Queen was about $1700 at purchase and I absolutely would not purchase it again, especially at that price. I have aches from hypermobility and need adequate support. Most nights I also place a pillow between my knees for spinal alignment and if I'm not with my partner I prop up a pillow behind my back as well. If I had to sleep on the Casper Hybrid more than 7 nights a month I would probably demand that we either replace or get a latex topper/etc.

For me personally sleeping on memory foam at all is a nuisance - again limbs fall asleep and perceived support drops off/collapses during the night. I guess here's a good time to mention that I also spent the night on a TempurPedic so the harrowing sensation of being swallowed by the bed/swimming in mayonnaise and not being able to get out is one I would definitely avoid too.

If you're like me, maybe you've also started to research beds with latex components (cooler sleeping, more consistently supportive than memory foam). It's hard to find a company with good consistent products but I'll continue the hunt. I hope this info is helpful for anyone considering this mattress and identifying if it will meet their needs/be compatible with their body type.

Hybrid vs cooling select? Anyone have experience/opinions?

Recently returned a Casper Hybrid bed and am so happy with my choice to do so! I found the Casper to be far too soft and led me to bad back pain. I also found it never quite took shape after taking it out of the box (had it for 1 month).

I cannot recommend this mattress, as even the “hybrid” model is comparable to the foam beds that WalMart sells for 1/4 the price. If you’re looking at Casper, I’d HIGHLY recommend picking up a cheap foam mattress instead (note: this isn’t what I did, I ended up switching back to a coil mattress.).

TLDR: hated Casper, and probably could have got the same bed for much cheaper elsewhere

When my husband and I closed on our house at the end of 2019 we decided we would get a new mattress and the old one would go in the guest room. I was pregnant and in my first trimester at the time (nausea, fatigue, irritable) and couldn’t be bothered to research a mattress so my husband did. He found the Casper and said it had great reviews and it was on sale when we got it. We didn’t move in until 2 months after we had the mattress so we only had 30 days to test it. Well Covid hit and our bed frame delivery was delayed so we slept on it on the floor of our new bedroom. At this point I’m about 28 weeks pregnant and thinking the reason I’m uncomfortable is because of the baby or because it’s on the floor and not on a frame.

I WAS WRONG.

This mattress has caused me back pain in ways you cannot imagine. I’m currently sleeping on our old IKEA mattress in the guest room because of how uncomfortable it is. And when I lay on that IKEA mattress that is practically hanging off the frame because of how lopsided it’s become- I feel like I’ve landed on a cloud from sleep heaven. (Also, at least ikea has a lifetime warranty on their mattress). You would also think a new mom would be so exhausted that she could sink into any mattress and just fall asleep but NOPE. I toss and turn for an hour before finally giving up and moving into the other room.

I regret ever agreeing to the purchase of this mattress. It is an overpriced piece of foam and it has solidified my opinion on boxed mattresses. I refuse to believe that any box mattress is comfortable. If a tired first time mom who’s baby wakes up 3-4 times a night -and has for the last 9 months- can’t find comfort in it then I KNOW it’s not a good mattress.

Sorry for the rant. If you’re thinking of a mattress, skip Casper and go with ANYTHING else.

Has anyone purchased a Casper mattress? I’m think about buying the 12” Cooling model on sale but don’t know about the quality or cooling power of them. Thoughts?

I am needing to purchase a new mattress, and the casper cooling memory foam mattress caught my eye since it is on sale at the moment. Has anyone purchased this and loved it?

I am usually a cool sleeper, and I will need to buy a king. It will just be for my pit bull and I!

I've had a Casper mattress for two years. I don't really understand why anyone would actively be in this sub unless they 1) have an ulterior motive or 2) are looking to find information on buying a mattress (refer back to #1). But maybe people want to just share good or bad experiences, which is why I'm here.

I'm writing this because I just had a very positive experience with Casper customer support. Good customer support seems rare these days so I wanted to acknowledge my appreciation for the good experience.

I have a Casper mattress, foundation, sheets, pillows and duvet. Honestly, beds are so personal, you really should try it out yourself. I like it though. I'd buy it again. When I first got the mattress I think I got a defect and they replaced it. It was pretty easy but they asked for pictures (which I think is totally reasonable).

The sheets have been great and are well made. I'd buy those again too. The pillows are not as comfy as they used to be, but Casper even says so themselves on the instructions when you receive them that pillows should be replaced every few years. So, I'm 50/50 on if I'd get those again. They were nice, it's more a question of price vs life space. Duvet cover has been nice - we actually just bought a second one in a new color during their 50% off sale.

The foundation has always been kind of funky. The wooden slats have always fallen through the frame after a while, which causes weird support for the bed. I just contacted their customer support and it was extremely hassle-free to get that replaced. I had to send pictures, coordinate the junk truck to pick up the old one and be home to receive the new one in the mail. These are all very reasonable things and I personally think should be expected when you're doing a warranty replacement. I only say that because I've seen people complain about having to receive it in the mail, etc...I mean come on, they can't just teleport it to your house. The new foundation is considerably more stable and works great now. So that problem was totally solved by them.

Anyway, overall, I've been happy with the products. I think "mattress" is one of the most competitive ad search words these days so I imagine a lot of the "brand name" products are decent quality, with the little things like them respecting their return and warranty policies and customer service separating the good companies from the bad. I haven't tried other brands so can't speak to their quality or customer service but Casper has made me a happy customer, even two years after my purchase. Thanks Casper for standing behind your products.

I'm in the market for a King Casper mattress & I see that it's $400-$600 cheaper than from Casper direct, or Sleep Country.

Does anyone know if the CostCo Casper is identical to the mattress from the manufacturer direct, or is it a CostCo special version with maybe a few corners cut?

TIA

Looking for actual person reviews of the Casper mattresses at Costco.

Hi y’all. I’m on the lookout for a brand new mattress. I’ve been looking at the Casper mattress Costco has. It on sale till June for 639.99 for a King size. Just wanted to know what people opinions are about the mattress and see if it worth it. I’m looking for something like medium firm.

Update: 8/16/21 20-30 min after posting this, I get a reply from Casper. Saying they are sending a replacement. Talk about coincidence. I guess I can recommend them after all?

Bought the OG Casper in 2015 as my first grown up bed. It could be softer, at the time it was the only option. I got used to it and recommended to everyone. I slept great for 7 years. The last 6 months or so I have been waking up with back pain. Thought it might be work or the gym so ignored it. 3 weeks ago still pain, so I thought maybe the mattress. Took it off my bed put my camping mattress on the frame and no back pain.

I didn’t expect spend money on a new mattress right now, so what the hell I’ll see if they would honor the 10 year warranty or if I am SOL. I call CS and the gal was more than pleasant. She asked me to take some photos of the mattress, so I did. She responded the next day, “I may have some good news for you! It looks like the foam is deteriorating. Which would be under warranty. Just have to have another department confirm” She was super nice and responsive. 3-4 emails between us. Then silence...

That was on a Wednesday. By Friday I still hadn’t heard. (Frustrated) Giving them the benefit of the doubt since I know a lot of business are short staffed I waited until to Tuesday to follow up.

Tuesday of last week I call them. A guy answers this time, I explain what happened with my initial claim. Very politely giving the previous CS agent the benefit of the doubt. “ I am sure she is super busy and you guys are slammed, not trying to be pushy “etc.

His response is the typical I am so sorry, I under stand yada yada. He pulls up my claim puts me on hold and tells me that the first gal got held up on something but that he could take care of it. Again super nice and professional. He tells me he will re-send the warranty claim and we will get this taken care of quickly.

That was Tuesday 8/10/21. Here we are 8/16 and silence. I emailed early this morning and have heard nothing. Super annoyed now. I can no longer recommend Casper mattress. I am not trying to nickel and dime here, if it is out of warranty then hey, it is what it is. However i am getting tired of sleeping on my camping pad. I just want a freaking answer.

So recommendations for a solid mattress company would be great. I am a side sleeper about 150lbs. I understand it’s subjective.

Just wanted to give my 2cents on my experience. Funny thing is, if they warranted it, I was going to post my positive experience here for others to see, now it’s just yet another negative one.

I spent about $2k on my Casper mattress 3 years ago. At first it was the most comfortable thing I had ever slept on, but over time, my lower back began to hurt more and more. In the past 6 months or so, it's been pretty unbearable. I thought maybe it was my body, or that I had hurt my back doing something, but I've been traveling a lot recently and noticed that I have no back pain when I sleep in other beds. Even the air mattress I used for camping is much better for me.

Has anyone else experienced this change over time? Is it just that it has softened and become less firm? This is the first foam mattress I've owned, is this just normal for these types of mattresses?