So I had an issue with Outlook 365 again, which made it necc to change a password for one of my email accounts.
(For the sake of clarity: I am running Office 365 on a desktop and a laptop. There is no domain, no AD controller and there are no local email servers. I connect Outlook 365 (Outlook 2016 inside of Office 365) to several email accounts. One is an outlook.com email account. One is a google.com email account. Some are Exchange accounts hosted at Rackspace and others are IMAP accounts hosted at Rackspace.
In this instance, I had to change the password for one of the Rackspace hosted IMAP accounts because of what Rackspace says is a bug in Outlook. You can read about that here . I made that password change through Rackspace’s control panel. And this is what happened when I tried to change the password in Outlook 365 to be able to access that account again.)
When I went into Outlook to update the password, this is the screen that Microsoft has forced upon us now…
There is no password field! There is no way to change the password for the account!
Pressing the “Reset Mail Settings” button does nothing that you can see. And clicking the “Next” button only shows this…
Which is even more meaningless since I didn’t change anything.
What the hell is wrong with Microsoft?
If they want out of the desktop business (which is what it looks like) then they should just grow a pair and tell end users to f**k off instead of putting us through this.
(Update: To make things more clear… All of my email accounts (except one for Google and one Outlook.com account) are hosted at Rackspace. There is no local Exchange or AD involved here.)
@gregory-for-microsoft
Answer from kitten-of-doom on community.spiceworks.comHow do you change passwords for accounts in Outlook 365 now?
How do I update my password in Outlook desktop?
Change password to gain access to Outlook.
How do I update my password in Outlook?
What happens after I change my Outlook password?
How often do I need to change my Outlook password?
Outlook account has been hacked. What should I do?
Videos
So I had an issue with Outlook 365 again, which made it necc to change a password for one of my email accounts.
(For the sake of clarity: I am running Office 365 on a desktop and a laptop. There is no domain, no AD controller and there are no local email servers. I connect Outlook 365 (Outlook 2016 inside of Office 365) to several email accounts. One is an outlook.com email account. One is a google.com email account. Some are Exchange accounts hosted at Rackspace and others are IMAP accounts hosted at Rackspace.
In this instance, I had to change the password for one of the Rackspace hosted IMAP accounts because of what Rackspace says is a bug in Outlook. You can read about that here . I made that password change through Rackspace’s control panel. And this is what happened when I tried to change the password in Outlook 365 to be able to access that account again.)
When I went into Outlook to update the password, this is the screen that Microsoft has forced upon us now…
There is no password field! There is no way to change the password for the account!
Pressing the “Reset Mail Settings” button does nothing that you can see. And clicking the “Next” button only shows this…
Which is even more meaningless since I didn’t change anything.
What the hell is wrong with Microsoft?
If they want out of the desktop business (which is what it looks like) then they should just grow a pair and tell end users to f**k off instead of putting us through this.
(Update: To make things more clear… All of my email accounts (except one for Google and one Outlook.com account) are hosted at Rackspace. There is no local Exchange or AD involved here.)
@gregory-for-microsoft
Besides your language, did you try to go to the online office 365 account version website and change it there?
Hello Mel,
I have just encountered the same problem. To resolve it I had to go to-
File>Account settings>Account Settings>Repair>Advanced Options>Let Me Repair My Account Manually
Once Outlook finishes the spinning wheel of misery, you can update your password here and then sync your account again.
I hope this solves your problem.
Good luck,
Dear MelChristen,
Greetings. Thank you for reaching out to Microsoft Community. We are glad to assist you.
As per your description, l understand that you can't update your password to your personal email account in Outlook successfully.
l would like to resolve this situation for you immediately. Yes, we can't find the option that change password in Outlook desktop app.
Generally, if we have to change email password, we'll need to do that with our email provider (for example, Microsoft 365, Gmail, Yahoo, iCloud, Xfinity, or a corporate Exchange server). After we’ve changed password with our email provider, when we open and run Outlook, Outlook will ask us for the updated password.
For more information about it, you may need to refer this article: Change or update your email password - Microsoft Support.
In the meantime, would you mind providing us a little more information to fully understand your situation?
- You mentioned that recently updated password to your personal email, so, may l know your account type? To view your account type, go to File> Account settings>Account settings>Email, then you will see the type of account.
Once we get additional information from you, we can take a look and offer suggestions accordingly.
We value your privacy and security. Hence, we will collect above information via private message.
To view it, click on Profile Picture at top of the right side > Select My Profile option> View private messages.
Thanks for your understanding and cooperation. We look forward to hearing from you. Stay safe and healthy.
Sincerely,
Tammy | Microsoft Community Moderator.