Focus on iTunes billing support. When you need support on a device and the software support window is over, you pay for that help.
iTunes billing support is generally free since you can't spend more money in the store without a working account. You always have to get a support person to call you since people that have access to the store accounts are a very limited subset of all the support personnel.
Just be persistent - keep good notes, provide a phone number where they can reach you and have all the details of the account you can muster ready. Things like purchase history, credit card bills so you can tell the person the last two or three purchases made from that account in terms of date, transaction number and amount.
Once you've gotten the password reset, you can go back and fix all the security questions at https://appleid.apple.com
Worst case, you can add a new email address to the account, verify it, and then see if you can send a security question reset after that email is verified by Apple and in use for a week or so. Also - make more purchases from that account (free apps are fine) to show that the device that was registered to that account is still in use and still associated with the account even though the email address on file is new.
Unable to Reset Apple ID Security Questions
iphone - How can you reset security questions on an Apple ID when you have the password, but the security email is incorrect? - Ask Different
Change security questions - Apple Community
change security question - Apple Community
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Hi,
I've just purchased an iPad and couldn't remember my security questions for my AppleID account, therefor was unable to reset my security questions (I know right). I have found a solution to this and wanted to share it.
This will only apply to those that:
Had an old account and didn't enable 2-factor authentication
Did not have a recovery phone number setup
Are unable to reset security questions on the iForgot website or log into appleid.apple.com.
Contacted Apple support and didn't get anywhere
All you need to do is get a iPad / iPhone, do a factory reset on it then during the initial setup you select the option to restore from iCloud. At this point it will ask for a mobile number (Doesn't have to be an iPhone number) and it will enable 2-factor authentication. It told me that I didn't have any data in iCloud and returned me to the previous screen where I setup the device as new.
Note: I did this on an old iPhone, my iPad told me to enter a verification code that it sent to the iPhone, but for some reason I had to click 'did not get anything' and enter my phone number where it send my phone a text and I was able to authenticate it.
Finally... I was able to log into appleid.apple.com and view my account.
I hope this helps at lease one person, there were plenty of people online who had this issue:
https://www.reddit.com/r/apple/comments/6obk1b/the_struggles_with_apple_id_security_questions/ (This post provides an alternate resolution that didn't for for me and is possibly 'patched' by Apple)
https://www.reddit.com/r/apple/comments/6xz0hn/is_there_no_way_to_reset_your_apple_security/
https://www.reddit.com/r/apple/comments/6016dc/question_i_forgot_my_security_questions_answers/
https://www.reddit.com/r/applehelp/comments/1lqfia/forgot_appleid_security_questions/
TLDR: Select the 'Restore from iCloud' on the initial welcome screens.Edit: After logging into my AppleID account, I was unable to access the security questions - I assume this has been replaced with the 2FA option.
Basically what the title says. Apple says you can change security questions by clicking edit on the security section of your account, but there is no edit button. They also say you can reset security questions in the iforgot website, but the only option for me is to change password.
I know I have security questions because I used them for my iPhone 11 when I got it, so why can’t I find them in my settings?