Hi dkgraham,
Thank you for posting in Microsoft Community.
Please paraphrase this sentence. Based on the description you posted, you have an issue with Surface Pro7+ wherein you want to change the security question on your account.
To change your security questions on your Surface Pro 7+, you will need to follow these steps:
- Go to the Microsoft account security page by visiting account.microsoft.com/security.
- Sign into your Microsoft account.
- Click on the "Security questions" option.
- You will be prompted to answer your current security question. If you cannot remember it, click on the "I don't remember my answer" option.
- Follow the prompts to verify your identity using other methods such as email or phone number.
- Once you have verified your identity, you can then change your security questions.
Another option is to change the security question.
- Go to Settings.
- Click on Accounts.
- Select Sign-in options.
- Click on Update your security questions under the Password section.
- Answer the security questions that you set up.
- Enter your new password.
I hope this helps resolve your issue. Let me know if you have any further questions or concerns.
Kind regards,
Christopher.
Hi dkgraham,
Thank you for posting in Microsoft Community.
Please paraphrase this sentence. Based on the description you posted, you have an issue with Surface Pro7+ wherein you want to change the security question on your account.
To change your security questions on your Surface Pro 7+, you will need to follow these steps:
- Go to the Microsoft account security page by visiting account.microsoft.com/security.
- Sign into your Microsoft account.
- Click on the "Security questions" option.
- You will be prompted to answer your current security question. If you cannot remember it, click on the "I don't remember my answer" option.
- Follow the prompts to verify your identity using other methods such as email or phone number.
- Once you have verified your identity, you can then change your security questions.
Another option is to change the security question.
- Go to Settings.
- Click on Accounts.
- Select Sign-in options.
- Click on Update your security questions under the Password section.
- Answer the security questions that you set up.
- Enter your new password.
I hope this helps resolve your issue. Let me know if you have any further questions or concerns.
Kind regards,
Christopher.
Following the suggestion allows for password reset, not resetting security questions. I had to do some searching in old family photos to find my answer. Thanks
Videos
I had to reset my laptop for personal reasons. I think my laptop was on windows 10 when I reset it, and I was forced to set security questions so I picked the 3 questions and typed in random answers because I plan to remove/delete them after the setup. However I forgot to do that and updated my laptop to windows 11 home. When I go to settings > accounts > sign-in options > password I dont see the option to remove/delete the security questions. Instead it says "You're all set up" with a "Change" button beside it. I pressed on the change button and after tying my current password I was led to a page that only showed "New password" "Confirm password" and "Password hint". In other words it only lets me change my password and set a hint (take note hint is different from security questions) and I really want to delete/remove them. Do you know why this is happening and what I should do?
Additional info: I'm using a local account after resetting my laptop, and I'm not signed into microsoft
Hi dkgraham,
Thank you for posting in Microsoft Community.
Please paraphrase this sentence. Based on the description you posted, you have an issue with Surface Pro7+ wherein you want to change the security question on your account.
To change your security questions on your Surface Pro 7+, you will need to follow these steps:
- Go to the Microsoft account security page by visiting account.microsoft.com/security.
- Sign into your Microsoft account.
- Click on the "Security questions" option.
- You will be prompted to answer your current security question. If you cannot remember it, click on the "I don't remember my answer" option.
- Follow the prompts to verify your identity using other methods such as email or phone number.
- Once you have verified your identity, you can then change your security questions.
Another option is to change the security question.
- Go to Settings.
- Click on Accounts.
- Select Sign-in options.
- Click on Update your security questions under the Password section.
- Answer the security questions that you set up.
- Enter your new password.
I hope this helps resolve your issue. Let me know if you have any further questions or concerns.
Kind regards,
Christopher.
Christopher,
Following your suggestion, it seems this allows for a password reset.
For now, I'll work my brain for the answer to my security question!
Thank You!
Instead of setting the password during the OOBE wizard, set it later. This hasn’t changed from earlier versions of Windows where you had to enter a password hint.
After the setup process is complete, press Ctrl+Alt+Del and select “Change a password”. You will be prompted to enter your old password (empty) and your new password.
If you already entered security questions, you’ll probably have to remove your password first and then use the Ctrl+Alt+Del method. Depending on the how you remove the password, you may lose access to EFS-encrypted files.
Like the password hint on earlier Windows versions, this probably cannot be deactivated on non-domain accounts.
Starting with Windows 10 build 18237, a new group policy was added for preventing the use of security questions for local accounts. Open Local Group Policy Editor and go to:
Computer Configuration\Administrative Templates\Windows Components\Credential User Interface
Prevent the use of security questions for local accounts
Look for a policy called "Prevent the use of security questions for local accounts" and enable it. Source
If you want to delete the security questions that was already set up for local account, open Registry Editor and go to: HKEY_LOCAL_MACHINE\SECURITY\Policy\Secrets. Delete any subkey that begins with L$_SQSA_. Source
Remove security questions for Windows 10 local account
I have the same problem going through a break up and she keeps accessing my email through security questions changing my passwords, then hVe to call her and fight about this ****, its ridiculas that i cannot change my own security questions !!!!i need help with this asap too !!
i have forgot my security questions and cannot login from my phone
Hej Becky,
I found a great guide on the link here but i also wrote the steps below so you can read it directly.
It would be easiest to do this on a computer, but will work on the phone also the guide applies for your outlook account.
- Go to https://account.live.com/pw
- Enter the affected Microsoft account and the characters that you see in the picture, and click "Next".
- Choose either "Email me a reset link, Security questions or Send a code to my phone". (The 3 options will appear if they are set up during or after account creation.)
- Check your alternate email for the reset link or your phone if you received a code.
- Type the code provided and click on "Next".
If you are not able to reset your password, you may also submit an account recovery request to validate the ownership of your account.
You will receive a password reset link once you pass the validation.
- Go to https://account.live.com/acsr
- Enter the affected Microsoft account, alternate email, and the characters that you see in the picture.
- Click on Next.
- Fill out the form and provide as much information.
- Click on submit.
Once you are logged in you can manage your security information from this link