Signed up for Amazon prime credit card very recently and Every time the Amazon site redirects me when I click things like make payment or check statement the chase site is telling me

“it looks like you used a different account or your Amazon account is hidden”

“Please make sure your chase username and password matches your Amazon rewards Visa card or unhide your Amazon account under profile and settings”

What does that mean? I’ve called chase customer service and they’ve hung up on me 3 times so I’m wondering is anyone else having this problem

I don’t know what to do. The first time I made a payment I was prompted to make an account. Normally, the passwords save and I’m fine. Not this time.

I go into my Amazon account, I click on the card, it says “link account,” I go to the website, and it asks for the username and password. I don’t remember making a username but every combination I try including my email as username fail.

I then click forgot password, which requires me to enter my account number or card number. I don’t have either. I haven’t gotten a card. I have received mail containing the last 4 of my account number, but not the full one. That happens to be in the account I can’t login to.

Idek what to do. I’m so lost. Is this something Amazon can help me with or Chase?

I have a checking account with Chase Bank. I also have an Amazon Visa credit card. The Amazon card is with JP Morgan Chase Bank.

The problem is I can't pay my monthly Amazon credit card payment online at all. When you try to link your checking account with your Amazon card on the Chase website/app, it doesn't even include Chase in the list. It has every bank except Chase (?) that doesn't make any sense to me at all 😕

Hello,

65 years old. NEVER had a similar issue with any Bank such as this before. Always a responsible Banking Customer.

I recently switched my Banking to Chase about 4 Months ago. I have had an Amazon Prime / Chase Visa for a couple of years but I never used it until about August of 2024.

I carried a small balance of about $3.5k and made several payments of about $3k to keep the balance low. Many of my purchases were on Amazon with the 5 % Discount Feature.

Two days ago, I attempted to use the card and it was not accepted. I checked my Chase account and it indicated that the account was "Closed" by CHASE.

I called their Service Rep and they referred me to Collections. I asked why my account and been closed and they stated for "Security Reasons." They also stated that they sent a Letter in the Mail explaining why.

I asked why they could not tell me over the phone and all they did was apologize and that I had to "wait for the letter."

I'm quite mad at Chase right now and am considering moving my banking.

Questions:

• Why won't Chase explain the Issue over the Phone?

• If I did something wrong on my part, why wasn't I sent some form of warning Text or Email prior to closing my account?

• Would Chase be upset about my using the card primarily at Amazon?

• Are there any Insiders at Chase or Past Customers with the same experience who can explain why?

Thank you very much for your inputs and Happy Holidays to All!

I got a random email from Amazon asking me to link my Chase account. Then I got to the explanation- apparently by linking them, I get to pay my credit card bill on Amazon. Yay?
But in exchange, Amazon gets a full list of all my Chase accounts, their balances, posted and pending transactions, and my statements?!?!
So basically Amazon is asking for full access to all of my financial information in exchange for... <checks notes> the ability to pay my bill on their site instead of Chase's? Seriously? WTF?
Am I missing something, or is Amazon seriously overstepping their bounds here?

-=EDIT=- Perhaps I was unclear. I assure you, this is a legitimate email from Amazon. I've checked the email headers in detail, and they check out. None of the links in the email point anywhere but actual Amazon.com URLs. And I can skip the links and go to Amazon.com and find my way to the page where they want me to link my account ON THEIR SITE, which is where I found all of the details about everything this would grant them. And just to be clear, as far as I can tell, linking the account would not let them actually do anything with my account, it just gives them a full listing of how much money I have in that bank and what I spend it on.
Either way, there's no way in hell I'm giving them that kind of access...