I just thought about this and wanted to find out if its possible even if I don't bank with Chase.

Edit: 7/28/2023 I went into a Chase Bank location today and I was able to pay for my statement via either check or cash of anyone else happens to see this post. I appreciate all of the responses! ❤❤

I've got a credit card currently with my credit union but the customer service is so horrible and fraud alert literally blocks everything.. I've just applied for a Chase Credit card and I'm approved but how can I pay it from my credit union? I'm new to chase and haven't figured out how to do that yet... How would I go about paying my credit card balance from my credit union? I'm used to it taking 1-2 days to post because my current card is done by an external company even though it's my credit union's own card... I'm going to start using the chase card so I can build cashback... Can it easily be done in the chase mobile app? I'm not normally near an actual computer

I moved to the US a few months ago, and opened a checking account with Chase, and got a Chase Freedom credit card. I set the credit card payment on autopay from my checking account.

Yesterday, my credit card got declined from two places, which is weird because I paid the statement balance on my last cycle via autopay and my current credit balance was like $200, and my “available credit” was showing as $6, although my monthly limit is $1800. I called the customer care and they said the payment for my last bill hasn’t been processed cause it’s the weekend, and should be processed tomorrow. This didn’t make much sense as my autopay date was set to 22 Oct (which was the due date and there was no way for me to change the autopay date on the app), and it had been 5 days, and the money was deducted from my checking account. It shouldn’t take so many days for a payment from a Chase checking account for a Chase credit card, right?

Today I went to the bank branch, and one of the bank managers called up someone and spoke to someone about my complaint. She didn’t give my account or credit card number or any other information. And then she hung up and told me it was taking time cause they were reviewing the transaction for money laundering. Seriously?! An autopay Chase credit card payment from a Chase account was being reviewed by Chase for money laundering? Then she said it was “randomly selected” for screening. She told me it should go through tonight, and that I should be able to use it from tomorrow. Today my available credit was showing as $1, less than $6 yesterday. So my question is: am I also paying interest on this transaction which I made on time but apparently hasn’t been processed because of this? When I asked the bank manager, she said if they’re charging you interest, you can call and ask them to adjust that in next month’s cycle.

This whole thing is just a pain at this point. Is this normal or am I being scammed by Chase in some way? I just moved here so I’m not super familiar with the US banking system, but this just… Doesn’t feel right.

Is there something I can / should do in this situation?

TLDR: Unable to use Chase credit card cause I’ve reached my credit limit because my previous payment of the last cycle hasn’t fully gone through and they’re apparently “randomly” reviewing it for “money laundering”.