It gets you to the higher ups at chase. The bank tellers, managers and phone reps aren’t any help. So level up and get your matter resolved or at least heard.
I just got a chase card! I'm excited to use it, but I'm visiting family for a few weeks and my new card won't arrive to my house before I leave. I have been trying to contact customer support so I can change the shipping address, but I can't get anywhere without my card number, or my 'User ID' - neither of which appears to be found anywhere on the website or the app.
Anyone have any idea where to find these items? I only see the last four digits, and since it's a new account I don't have any statements that I can access to get the full number. I also can't even add it to apple pay because I need to call customer support for the 2FA pin (and you guessed it, I need my account # to get that). I even tried messaging the chat bot to get a representative, but they just said to call the customer support line.
All I need is to get through to an agent, but it feels like I'm stuck in an infinite loop. I just want to get my card and be able to use it!! So frustrating...