It gets you to the higher ups at chase. The bank tellers, managers and phone reps aren’t any help. So level up and get your matter resolved or at least heard.

I wanted to see if someone can advise as to if Chase Bank customer service is any good. I have an account with Bank of America but I’ve been on hold for over 24 minutes as I type this to wait and speak with a rep. Is Chase any better? If it is I might have to move my accounts.

I just got a chase card! I'm excited to use it, but I'm visiting family for a few weeks and my new card won't arrive to my house before I leave. I have been trying to contact customer support so I can change the shipping address, but I can't get anywhere without my card number, or my 'User ID' - neither of which appears to be found anywhere on the website or the app.

Anyone have any idea where to find these items? I only see the last four digits, and since it's a new account I don't have any statements that I can access to get the full number. I also can't even add it to apple pay because I need to call customer support for the 2FA pin (and you guessed it, I need my account # to get that). I even tried messaging the chat bot to get a representative, but they just said to call the customer support line.

All I need is to get through to an agent, but it feels like I'm stuck in an infinite loop. I just want to get my card and be able to use it!! So frustrating...

Is a tragedy over the phone. Why does it always ask for the last four of my account number 3 times and reject it each time before finally asking and accepting the full account number? I’ve unfortunately had to contact Chase twice between a span of two months and they’ve had this “issue” with their automated phone service both times. Support claims it’s a bug in the system, but a bug impacting customer ability to communicate with support regarding their finances for this long seems significant for a bank of this size. Am I the only customer experiencing this?

I have made two phone appointments with Chase Bank and no one has called me. I’ve called their US customer service number during pacific time working hours and it was fully automated. I live far from a branch so making an in-person appointment is not an option. How do I talk to an actual employee of chase bank??

Is there a 24 hour contact number? Or do I have to wait until Monday to get my issues fixed. Weird I can apply for a loan anytime. But can't talk to customer service anytime

Hi all, first post and thought I’d share some advice I just learned today. (Apologizes if this is common knowledge or frequently shared) Seemingly like others, I’ve failed to find a way to talk to a real person on the main Customer service line before. That ends today! If you call the main line and type 0#0#, it brings you right to a person. Hope this helps.

Tried calling last night and this morning and I still can’t reach anyone. Can’t find any info on their website. I live in Texas btw

I’ve heard bad things about chase customer service especially as compared to Amex whom I’ve had bend over backwards for any request. Yet I just called the number on the back of my CSP and while nowhere near as quick to get a customer service rep I was on the phone with someone in 5 minutes which imo speaks more about Amex than chase. So in my opinion the service is completely adequate even though it doesn’t stand up to the unattainable bar set by Amex.

I’m test driving the CSP in my portfolio since they are paying me to hold it and I would like to hear some stories about more complex issues and requests to see where this chase sentiment comes from as I’m trying to pro/con upgrading to CSR or downgrading to grab the plat or venture X before big travel next FY

Ok so how bad is it? I see many folks that say Chase has bad customer service. I have had great experience so far. They refunded me immediately when my card was hacked.

Trying to book a vacation and it’s being declined. Didn’t get a text from chase or anything asking to confirm. Tried to call customer service and they are closed?! How does a national bank not have some kind of 24/7 support?!

There is absolutely no way to call Chase and speak to a representative to ask a yes or no question. I have tried my local branch, every menu option leads to more menus and robot answers. I am a credit card customer with a question about trying to become a banking customer. Humans need to be able to get through the menus to speak with another human if that is what they need. This is terrible, Chase

I've been trying to reach someone from customer service from the shops at chase almost everyday and have not been able to get in touch with anyone. Has anyone had any luck reaching their customer service line? I tried call other Chase customer support lines and they keep just giving me the same phone number on their website. I'm conversationally fluent in Spanish too so tried the Spanish language line and didn't have luck with that either.

Beginning this past week, when I try to log in to Chase online to check my credit card statement, after getting a text message verification code, I am presented with an additional screen that requires me to call Chase Customer Service and get an additional 8-digit code. Screenshot: https://kz2wu0vandnpv8d4.s3.amazonaws.com/screenshot.png

Is this happening to anyone else?

UPDATE: additional, recent reports of this:

• https://www.reddit.com/r/Chase/comments/1d0i9sm/anyone_else_having_trouble_logging_in_new_2fa/

• https://www.reddit.com/r/Chase/comments/1d1g4xw/wtf_chase_lets_make_sure_its_you_have_to_call/

UPDATE (March 2025): Chase Customer Service, which used to be available 24/7 as shown in the screenshot from 2024, has since reduced their hours:

• Monday – Friday from 8 a.m. to 12 a.m. ET.

• Saturday – Sunday from 8 a.m. to 8 p.m. ET.

I've called maybe 4 different numbers and cannot talk to an actual person. How in the flying f do I talk to someone

How does the biggest bank have some of the worst customer service? I've had to deal with 3 reps in the past 2 days and they have all been terrible. First off, they all have thick Indian accents and sound annoyed all the time.

The first person I spoke with couldn't wait to get me off the phone and didn't even verify address when I asked to get the CSP rush shipped. Now, over 24 hours later, I still have no received an email confirming shipment but apparently they say it was sent.

Very disappointing for a company like Chase to have such low standards for customer service. Discover and Amex are always a pleasant experience. Hell, even Citi is usually good and has a chat feature.

I think I'm done opening chase cards for a little while just based off these last few interactions.

I do not have my credit card or account number. I was paying my card off exclusively on the app and now it locked me out and I need one of those numbers to even talk to someone at Chase. Any ideas?