Have they ever had chat support? I haven't seen it in the near decade I've been with them. I've only ever used their "secure message" system which is what you're referring to. Most of the time they respond back same day, at worst next day even though it says 24-48 hours. Answer from BrutalBodyShots on reddit.com
Chase
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Reddit
reddit.com › r/creditcards › does chase no longer have chat support?
r/CreditCards on Reddit: Does Chase no longer have chat support?
February 18, 2025 -
I was trying to contact them today to figure out why they declined my power bill but I literally couldn't find the option to chat on their side; just "send a message" and the phone number to call in.
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Have they ever had chat support? I haven't seen it in the near decade I've been with them. I've only ever used their "secure message" system which is what you're referring to. Most of the time they respond back same day, at worst next day even though it says 24-48 hours.
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Appreciate this is an old post but I came here thinking the same, but actually found it - it’s slightly moved but still works. I got through to a human and my query answered within 2 minutes, very impressive. I am in the UK in case that makes a difference. To find it, click Support bottom right, select any random topic, then at the bottom of the page you will see Contact Us. Here you can either call them or webchat.
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Elliott Report
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Chase Bank Customer Service Contact Support Via Phone Email Exec Contacts - Elliott Report
October 3, 2015 - Contact Chase Bank customer service for your customer service needs. Reach out via phone, email, or social media.
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GetHuman
gethuman.com › all companies › chase customer service
Chase Customer Service Phone Number 800-935-9935: Call Support
July 15, 2009 - Chase, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Twitch
gethuman.com › all companies › chase customer service
Chase Live Chat | Customer Service
July 15, 2009 - Chase, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Reddit
reddit.com › r/chasesapphire › best way to contact travel support number while abroad.
r/ChaseSapphire on Reddit: Best way to contact Travel support number while abroad.
November 13, 2023 -
Unfortunately there’s no live chat option and I am out of the US and need to push back my flight on United (I have free changes)
Was thinking maybe loading up skype with credits and calling the travel portal. Is that the best way?
Chase
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Credit Card Resources, Login & Customer Service | Chase
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Twitter
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Chase Support (@ChaseSupport) · X
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