This is the second month since the transition that I have paid my mastercard bill using a guesstimate because I am unable to view my statements. I keep getting locked out of the mobile app so I've never successfully logged in. I have tried 3 times to get through to customer service.Twice I've hung up after 60 minute wait, and yesterday after 90 minute wait. I can't find an email address for support.
Their phone queue message is such a joke! It seems that everybody is so excited (?) about Costco's transition to CIBC that they've had a higher than expected call volume. That's been the message for a month. Oh, and my call is important to them, of course.
I don't know if Costco is even aware of how badly the transition has been managed, and that CIBC can't even be bothered to allocate sufficient resources to support the Costco customers who are caught up in this mess. Woudn't Costco have a Service Level agreement with CIBC for telephone support? A 90 minute wait in a phone queue is ridiculous.