I am getting tired of Cineplex at Devonshire. I have been a Cineplus member since the program started as the free ticket and savings on concessions is well worth it. I really feel though that the Cineplex company doesn’t really think very highly of their Windsor customers or they have just given up on this market. Maybe because Landmark took so long to come into the new/old location and so Cineplex was the only option in town unless you could drive out to Lakeshore.

I know in the past there was claims of bugs and they had an inspection done and did preventative work. They found no evidence of bugs.

I went yesterday to see Superman. The seats are and continue to be disgusting. The leather is completely worn through on every seat and some have stuffing coming out. I added a picture of my shirt after watching the movie.

There are broken seats that they know about but continue to sell tickets for and not block them from being sold. One of our seats was stuck in the fully reclined position which required someone to boost an adult into the seat.

It is also clear that they have done everything possible to minimize cleaning time between screenings. Which I understand but it should be limited to the amount of time it actually should take to do a proper cleaning. We were in the second viewing for the day in theatre 10 and the floors were already sticky and we had to pick up the garbage ourselves from the cupholder and seats.

I know a ton changed during Covid in the interest of staying profitable and open, but we have been out of dealing with Covid for a long time now and it feel that Cineplex just doesn’t care about Windsor customers anymore via, no repairs or replacements to seats, minimal cleaning. I get the seats are super expensive to replace but things like this should have been worked into business plan when they were installed company wide.

I found out Landmark has a similar program like the Cineclub and will be going there from now on.