Citibank

I was approved for the Citi Simplicity Card for $7,800. I made a username/password, and I was filling in the balance transfer information, but once I hit submit… ERROR (timed-out) and I haven’t received a single email from Citi.

None of their support phone numbers work for me, as the machine can’t find my account w/ my social. It won’t let me login with the username/password I set either.

This is gaslighting me into thinking I never applied, but I swear I did and was approved!!

I saw some other ppl say it took 3hrs-2 days to receive an email. Has anyone else experienced this? Help!!!

I got a citi Simplicity last year for a balance transfer, i paid the balance transfer off after like 4-5 months and i was no longer using the card. I saw all the talk about the custom cash so i called to see if i could do a product change. I was told i had to wait my full year and to call back in January to change it.

I called today and the CS rep informed me since October of 2024 the citi Simplicity card can no longer be pc. Now I just have a card I'm never gonna use again 🤦🏿‍♂️.

They did offer a 3 month 5% back on my Simplicity card for movies, plays, etc (basically a limited entertainment category). Unfortunately, i declined bc i already get 4% back on all entertainment on one of my cards.

Just letting everybody with the Simplicity know about this bc i was unaware.