I had a small problem with my checking account. I tried calling the customer service number, but that only allowed certain functions and did not seem to have an option to connect to a live representative. I did connect to a rep via chat, but he had no idea how I could reach a phone rep, and just pushed interactive voice response a couple of times.

Does Citibank still have phone reps? Do you know how I can get to one when needed?

Thanks

Hi: Does anyone have a contact number for Citi Credit card where there is an actual person who can help ? I was rejected and I cannot get thru the automated phone system they have to a person. They keep asking for my SSN, which they don't recognize, or my credit card number which, of course, I don't have. Thank you

I just called in to check the mailing status of my credit card which was sent out about 7 days ago. First the agent asks me for all my information and then tells me that he can’t assist me, and that he has to transfer me to someone else. The next agent was even worse.

She asks me for all my information once again, and then when I confirm my name at the end, she goes “thank you so much for sharing your wonderful name.” Wtf?

Then, she repeatedly asks me if I have a secondary phone number that they can reach out to. I replied no each time, after which she literally asks me if I’m at work right now. I reply yes, so once again she asks me if I have a work number I could share? I declined to share it, she goes on asking additional questions such as my childhood nickname, etc. At the end of it, she tells me that they will mail out a verification letter to my address, and I should call them after I receive it. WTF? The only reason I called was to check the status of my card which was sent out and to check if they could perhaps send another card with fast shipping since I’m traveling soon.

Wtf is Citi customer service? Is this normal?